NHSScotland waiting times guidance: November 2023

This guidance replaces the previous waiting times guidance (2012) to support health boards in the delivery of the national waiting times standards. The guidance will continue to make sure that patients who are on waiting lists are managed fairly and consistently across NHSScotland.

5. Additional Support Needs

Additional Support Needs


Health Boards have a duty to ensure that patients are provided with information they can easily understand, and that appropriate support is put in place as required.

Additional needs must be taken account of where these have been communicated by the patient, the patient’s carer, or a medical practitioner.

Additional Support Needs are areas in which health services are required to provide assistance to the patient to facilitate their access to health services.

Patients who have additional needs must be identified on Health Board information systems so that appropriate support can be put in place, along the entire patient pathway, for those who need it.

The ‘Examples of Information on Additional Needs’ table (see Annex 5) provides examples of information that should be collected to support patients who have additional needs. Other information may be required.

Patients with additional support needs may also require extended appointments.


Email: waitingtimespolicy@gov.scot

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