NHSScotland waiting times guidance: November 2023

This guidance replaces the previous waiting times guidance (2012) to support health boards in the delivery of the national waiting times standards. The guidance will continue to make sure that patients who are on waiting lists are managed fairly and consistently across NHSScotland.

Annex 3 – Clock Adjustment Examples

A patient’s clock may be adjusted for reasons such as:

  • Periods of unavailability whether they be medical, or patient advised
  • If a patient refuses two or more reasonable offers of appointment
  • If a patient cancels three or more appointments
  • If a patient does not attend an agreed appointment
  • During a suspension of the Treatment Time Guarantee


Email: waitingtimespolicy@gov.scot

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