NHSScotland waiting times guidance: November 2023

This guidance replaces the previous waiting times guidance (2012) to support health boards in the delivery of the national waiting times standards. The guidance will continue to make sure that patients who are on waiting lists are managed fairly and consistently across NHSScotland.

14. Clinic Outcome

Clinic Outcome

The ‘clinic outcome’ is information from the clinic that indicates the status of the patient’s waiting time clock.


A clinic outcome must be recorded for every patient, this includes when a patient ‘Did Not Attend’ an appointment.

A clinic outcome must also be recorded where a decision is made outwith an outpatient clinic setting that directly affects status of the patient’s waiting time clock.

The nationally defined set of clinic outcome codes (see Annex 6) are to be used.


Email: waitingtimespolicy@gov.scot

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