NHSScotland waiting times guidance: November 2023

This guidance replaces the previous waiting times guidance (2012) to support health boards in the delivery of the national waiting times standards. The guidance will continue to make sure that patients who are on waiting lists are managed fairly and consistently across NHSScotland.

Annex 1 - Patient Communications Pathway

The visual below shows the package of patient communications Boards are expected to follow.

Patient Communications Pathway
A standardised package of communications to be used by Health Boards to provide consistency for patients


Email: waitingtimespolicy@gov.scot

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