Publication - Transparency data

NHS Scotland performance against LDP standards

Published: 18 Dec 2019

Performance data on the current Local Delivery Plan (LDP) Standards - priorities set and agreed between the Scottish Government and NHS Boards to provide assurance on NHS Scotland performance. 

NHS Scotland performance against LDP standards
GP access

LDP Standard

GPs to provide 48 hour access or advance booking to an appropriate member of the GP team for at least 90 per cent of patients.

Current national performance

In 2019/20, 92 per cent of survey responses were positive for 48 hour access to an appropriate healthcare professional.

In 2019/20, 64 per cent of survey responses were positive for booking an appointment with a GP more than 48 hours in advance.

About this LDP standard

Often a patient's first contact with the NHS is through their GP practice. It is vital, therefore, that every member of the public has fast and convenient access to their local primary medical services to ensure better outcomes and experiences for patients. The performance measure will be monitored through the results of the national healthcare experience survey, which directly measures patients' experience of getting access to primary medical services.

Performance against this standard

48 hour GP access

The performance measure for this standard is measured by the Health and Care Experience Survey and says that at least 90% of people should have 48-hour access to the appropriate healthcare professional.

Information from this survey for 2019/20 shows that the proportion of positive responses for 48-hour access to an appropriate healthcare professional was 92 per cent.

The graph below shows national performance on the 48-hour GP access standard since 2011/12.

NHS Board level performance is shown for the most recent time period in the table below.

The table below shows the weighted 1 percentage of positive responses for 48-hour access to an appropriate healthcare professional, by NHS Board, for financial year 2019/20.

NHS Board

Financial year 2019/20

NHS AYRSHIRE & ARRAN

92%

NHS BORDERS

93%

NHS DUMFRIES & GALLOWAY

95%

NHS FIFE

91%

NHS FORTH VALLEY

90%

NHS GRAMPIAN

90%

NHS GREATER GLASGOW & CLYDE

92%

NHS HIGHLAND

94%

NHS LANARKSHIRE

89%

NHS LOTHIAN

92%

NHS ORKNEY

94%

NHS SHETLAND

95%

NHS TAYSIDE

94%

NHS WESTERN ISLES

97%

NHSSCOTLAND

92%

Source: Health and Care Experience Survey

1 For information on weightings , see  https://beta.isdscotland.org/find-publications-and-data/health-services/primary-care/health-and-care-experience-survey/  

Advance booking

The performance measure for this standard is measured by the Health and Care Experience Survey and says that at least 90% of people should be able to book an appointment with a GP more than 48 hours in advance.

Information from this survey for 2019/20 shows that the proportion of positive responses for booking an appointment with a GP more than 48 hours in advance was 64 per cent.

The graph below shows national performance on the Advanced booking standard since 2011/12.

NHS Board level performance is shown for the most recent time period in the table below.

The table below shows the weighted 1 percentage of positive responses for booking an appointment with a GP more than 48 hours in advance, by NHS Board, for financial year 2019/20.

NHS Board

Financial year 2019/20

NHS AYRSHIRE & ARRAN

56%

NHS BORDERS

75%

NHS DUMFRIES & GALLOWAY

74%

NHS FIFE

53%

NHS FORTH VALLEY

69%

NHS GRAMPIAN

66%

NHS GREATER GLASGOW & CLYDE

69%

NHS HIGHLAND

80%

NHS LANARKSHIRE

53%

NHS LOTHIAN

62%

NHS ORKNEY

93%

NHS SHETLAND

70%

NHS TAYSIDE

61%

NHS WESTERN ISLES

65%

NHSSCOTLAND

64%

Source: Health and Care Experience Survey

1  For information on weightings , see  https://beta.isdscotland.org/find-publications-and-data/health-services/primary-care/health-and-care-experience-survey/

Further information

Health & Care Experience Survey : GP survey Information.

Health and Care Experience Survey 2019/20

Health and Care Experience Survey 2017/18

48 hour access website

Related National Outcomes

 

Page updated : 23 June 2021