Health and Care Experience Survey

Collection of documents relating to a survey asking about people’s experiences of health and care services.


The Health and Care Experience (HACE) survey asks about people’s experiences of:

  • accessing and using their general practice and out of hours services
  • aspects of care and support provided by local authorities and other organisations
  • caring responsibilities and related support.

It is an online and postal survey sent to a random sample of people registered with a general practice in Scotland. The survey, successor to the GP and Local NHS Services Patient Experience Survey, has been run every two years since 2009.

2023 to 2024

Fieldwork for the 2023 to 2024 survey has now closed. We will publish the results of this in May 2024.

2021 to 2022

Results for each general practice, GP cluster, health and social care partnership and NHS board, as well as time series trends where applicable, are available through an interactive dashboard hosted by Public Health Scotland.

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