Health and Care Experience Survey

Collection of documents relating to a postal survey asking about people’s experiences of GP practices and other local health and care services.


The Health and Care Experience Survey (successor to the GP and Local NHS Services Patient Experience Survey) asks about people’s experiences of:

  • accessing and using their GP practice and Out of Hours services
  • aspects of care and support provided by local authorities and other organisations
  • caring responsibilities and related support

It is a postal survey sent to a random sample of people registered with a GP in Scotland. The survey has been run every two years since 2009.

2023 to 2024

We are now working on the Health and Care Experience Survey 2023 to 2024 and are aiming to publish the results in spring 2024.

We are developing the survey and testing the survey questions with volunteers. If you are invited to test the survey questionnaire, please do participate. Once testing is complete, the survey pack will be finalised and issued to a randomly selected group of people in autumn 2023.

2021 to 2022

Results for each GP practice, GP cluster, health and social care partnership and NHS board, as well as time series trends where applicable, are available through an interactive dashboard hosted by Public Health Scotland.

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