Health and Care Experience Survey

Collection of documents relating to a survey asking about people’s experiences of health and care services. Includes information for people invited to take part in the 2023 to 2024 survey.

2023 to 2024

We have sent letters to a random sample of people registered with a General Practice, inviting them to take part in the 2023 to 2024 Health and Care Experience Survey.

Filling out the survey online

If you have received a letter and wish to take part, you can fill out the survey online at www.caresurvey.scot using the access code on your letter.

Other ways to fill out the survey

If you have received a letter and wish to take part, but cannot access the survey online, you can

  • answer the survey questions over the phone by calling the helpline number on your letter, or
  • fill out the paper version of the survey that will be posted to you in November if you have not responded by then

If you need help filling in the survey, please call the helpline number on your letter.

The survey will close at the end of December 2023.

Why we have this survey

The survey asks about people’s experience of health and care services. The results will help us to monitor quality and assess what needs improved. Your views are very important to us.

We will publish the results of the 2023 to 2024 survey in May 2024.

If you would like to know more about this survey data, how we treat the data we collect and the procedures we follow, read the Health and Care Experience Survey privacy notice.

2021 to 2022

Results for each GP practice, GP cluster, health and social care partnership and NHS board, as well as time series trends where applicable, are available through an interactive dashboard hosted by Public Health Scotland.

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