Health and Care Experience Survey 2021 to 2022: national results

The Health and Care Experience Survey asks about people’s experiences of accessing and using their GP practice and Out of Hours services, aspects of care and support provided by local authorities and other organisations; and caring responsibilities and related support.

This document is part of a collection

1. Key Findings

Over 130,000 individuals registered with a GP practice in Scotland responded to the 2021/22 Health and Care Experience Survey, giving an overall response rate of 24%. The survey asked about people's experiences, during the previous 12 months, of accessing and using their GP practice and other local healthcare services; receiving care, support and help with everyday living; and caring responsibilities. The main results from the 2021/22 survey, compared to the 2019/20 survey, are:

The GP Practice

  • Overall Care provided by GP practice
    • 67% positive
    • 12% down
  • Easy to contact GP practice in the way that they want to
    • 75% positive
    • 10% down
  • If they need to see or speak to a doctor / nurse quite urgently, seen within 2 working days
    • 85% positive
    • 1% down

Recent Treatment or Advice from the GP Practice

  • Received most of their treatment or advice from a doctor
    • 68% respondents
    • 6% down
  • Received most of their treatment or advice from a nurse
    • 24% respondents
    • 4% up
  • Received a face to face appointment at their GP practice
    • 37% respondents
    • 49% down
  • Received a telephone appointment with their GP practice
    • 57% respondents
    • 46% up

Out of Hours Care

  • Overall experience of care received from an NHS service when GP practice was closed
    • 67% positive
    • 12% down

Care, Support and Help with Everyday Living

  • Overall experience of help, care or support with everyday living
    • 62% positive
    • 7% down
  • Treated with compassion and understanding
    • 70% positive
    • 6% down

Experiences of Carers

  • Look after or provide regular help or support to others
    • 18% respondents
    • 4% up
  • Feel supported to continue care
    • 30% positive
    • 5% down



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