Health and Care Experience Survey 2021/22: National Results
The Health and Care Experience Survey asks about people’s experiences of
accessing and using their GP practice and Out of Hours services;
aspects of care and support provided by local authorities and other organisations; and caring responsibilities and related support.
This document is part of a collection
1. Key Findings
Over 130,000 individuals registered with a GP practice in Scotland responded to the 2021/22 Health and Care Experience Survey, giving an overall response rate of 24%. The survey asked about people's experiences, during the previous 12 months, of accessing and using their GP practice and other local healthcare services; receiving care, support and help with everyday living; and caring responsibilities. The main results from the 2021/22 survey, compared to the 2019/20 survey, are:
The GP Practice
- Overall Care provided by GP practice
- 67% positive
- 12% down
- Easy to contact GP practice in the way that they want to
- 75% positive
- 10% down
- If they need to see or speak to a doctor / nurse quite urgently, seen within 2 working days
- 85% positive
- 1% down
Recent Treatment or Advice from the GP Practice
- Received most of their treatment or advice from a doctor
- 68% respondents
- 6% down
- Received most of their treatment or advice from a nurse
- 24% respondents
- 4% up
- Received a face to face appointment at their GP practice
- 37% respondents
- 49% down
- Received a telephone appointment with their GP practice
- 57% respondents
- 46% up
Out of Hours Care
- Overall experience of care received from an NHS service when GP practice was closed
- 67% positive
- 12% down
Care, Support and Help with Everyday Living
- Overall experience of help, care or support with everyday living
- 62% positive
- 7% down
- Treated with compassion and understanding
- 70% positive
- 6% down
Experiences of Carers
- Look after or provide regular help or support to others
- 18% respondents
- 4% up
- Feel supported to continue care
- 30% positive
- 5% down
Contact
Email: patientexperience@gov.scot
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