Health and Care Experience Survey 2009-10

Survey asking about people’s experiences of GP practices and other local healthcare services.

This document is part of a collection

The survey was sent to a random sample of patients who were registered with a GP in Scotland in October 2009 for completion between November 2009 and April 2010. The survey asked patients about their experience of accessing their GP Practice, making an appointment, visiting reception, seeing either a nurse and/or doctor at the surgery, receiving prescribed medicine and care provided overall by the practice.

A total of 485,380 questionnaires were sent out and 185,989 were returned, giving a response rate of 38 per cent. This response rate is higher than later cycles of this survey because in this survey two reminder letters were also issued to the random sample of patients to encourage response. This is also the reason the fieldwork period is noticably longer than other cycles of this survey. More information on the survey design, response rates and methodology can be found in the Technical Report.

Volume 1: national results
Volume 2: technical report
Charts and tables
Results by patient characteristics
Results by practice list size
GP practice level results
NHS Board & Community Health Partnership level results
Results tool: NHS Boards
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