Health and Care Experience Survey 2021/22 – Technical Report

This report provides information on the technical aspects of the 2021/22 Health and Care Experience Survey, including development, implementation, analysis and reporting.

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1. Introduction and Background

This report provides information on the technical aspects of the 2021/22 Health and Care Experience Survey, including development, implementation, analysis and reporting.

The Health and Care Experience Survey is one of a suite of national surveys which are part of the Scottish Care Experience Survey Programme. The surveys aim to provide local and national information on the quality of health and care services from the perspective of those using them. They allow local health and care providers to compare with other areas of Scotland and to track progress in improving the experiences of people using their services.

Information about the other national care experience surveys is available through the Health and social care analysis statistics webpage.

The Care Experience Programme supports three strategic objectives for both the Scottish Government and NHS Scotland – that care be safe, effective and person centred. It does this by providing a basis for the measurement of quality as experienced by people across Scotland.

In addition, the programme supports the Chief Medical Officer's vision that, by 2025, we will support the Health and Social Care workforce to practice Realistic Medicine, thereby enabling the delivery of high quality and personalised care to the people of Scotland.

This survey asks about peoples' experiences of accessing and using their GP Practice and other local healthcare services; receiving care, support and help with everyday living; and caring responsibilities. In addition, a section in relation to COVID-19 was added to the 2021/22 survey.

The survey is run in partnership by the Scottish Government and Public Health Scotland. Both the Scottish Government and Public Health Scotland are involved in the planning and organisation of the survey, as well as analysing and reporting on the survey responses.

National results, as well as individual results for NHS Boards, Health and Social Care Partnerships, GP Clusters and GP Practices, were published on 10 May 2022.

Contact

Email: patientexperience@gov.scot

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