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Health and Care Experience Survey 2021/22 – Technical Report

This report provides information on the technical aspects of the 2021/22 Health and Care Experience Survey, including development, implementation, analysis and reporting.

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Annex B: Per cent Positive and Negative Responses

Table A1 shows which responses were classed as positive and negative. Answers such as 'neither agree nor disagree' and 'fair' were treated as neutral. Other answers such as 'can't remember / don't know' and 'not relevant' were excluded from the analysis.

Table A1 also shows how many respondents there were nationally for each of the per cent positive questions.

Table A1: Number of respondents and response codes for per cent positive style questions
Question Number Topic Question Text High positive values Low positive values Neutral values Negative values Excluded values Number of responses analysed
3 GP Practice How easy is it for you to contact your GP practice in the way that you want? 1 2 - 3 - 102,260
4 GP Practice If you ask to make an appointment with a doctor 3 or more working days in advance, does your GP practice allow you to? 1 - - 2 3 66,222
5 GP Practice The last time you needed to see or speak to a doctor or nurse from your GP practice quite urgently, how long did you wait? 1 2 - 3 4 101,950
9a GP Practice The quality of information provided by the receptionist? 1 2 3 4, 5 6 94,122
9b GP Practice The arrangements for getting to see a doctor? 1 2 3 4, 5 6 94,344
9c GP Practice The arrangements for getting to see a nurse? 1 2 3 4, 5 6 67,446
9d GP Practice The arrangements for getting to see a Pharmacist / Chemist? 1 2 3 4, 5 6 44,044
9e GP Practice The arrangements for getting to see a Physiotherapist? 1 2 3 4, 5 6 19,118
9f GP Practice The arrangements for getting to see a Mental Health Professional? 1 2 3 4, 5 6 14,309
9g GP Practice The arrangements for getting to see a Another Healthcare Professional? 1 2 3 4, 5 6 16,624
10 GP Practice Overall, how would you rate the care provided by your GP practice? 1 2 3 4, 5 - 101,564
13a GP Practice I was given the opportunity to involve the people that matter to me. 1 2 3 4, 5 - 64,504
13b GP Practice I was listened to. 1 2 3 4, 5 - 89,292
13c GP Practice I was given enough time 1 2 3 4, 5 - 86,920
13d GP Practice I was treated with compassion and understanding. 1 2 3 4, 5 - 88,153
13e GP Practice I knew the healthcare professional well 1 2 3 4, 5 - 80,215
13f GP Practice I had a chance to ask about the benefits and risks of the treatment 1 2 3 4, 5 - 77,021
13g GP Practice I was able to ask questions if I wanted to 1 2 3 4, 5 - 88,949
13h GP Practice I understood the information I was given 1 2 3 4, 5 - 89,559
13i GP Practice The health professional checked I understood what I had been told 1 2 3 4, 5 - 84,778
13j GP Practice Staff helped me to feel in control of my treatment/care 1 2 3 4, 5 - 77,106
13k GP Practice I was involved in decisions about my care and treatment 1 2 3 4, 5 - 78,770
13l GP Practice I felt able to make an informed choice about my treatment and care 1 2 3 4, 5 - 79,040
26a OOH I was listened to 1 2 3 4, 5 - 16,200
26b OOH I was given enough time 1 2 3 4, 5 - 15,689
26c OOH I was treated with compassion and understanding 1 2 3 4, 5 - 15,820
26d OOH I was given the opportunity to involve the people that matter to me 1 2 3 4, 5 - 13,920
26e OOH I understood the information I was given 1 2 3 4, 5 - 15,907
26f OOH I was able to ask questions if I wanted to 1 2 3 4, 5 - 15,798
26g OOH Staff helped me to feel in control of my treatment/care 1 2 3 4, 5 - 15,056
26h OOH My treatment/care was well coordinated 1 2 3 4, 5 - 15,308
27 OOH Overall, how would you rate the care you experienced from this service? 1 2 3 4, 5 - 16,755
32a Social Care I was aware of the help, care and support options available to me 1 2 3 4, 5 - 11,029
32b Social Care I had a say in how my help, care or support was provided 1 2 3 4, 5 - 9,917
32c Social Care People took account of the things that matter to me 1 2 3 4, 5 - 9,818
32d Social Care I was treated with compassion and understanding 1 2 3 4, 5 - 10,087
32e Social Care I felt safe 1 2 3 4, 5 - 9,813
32f Social Care I was supported to live as independently as possible 1 2 3 4, 5 - 9,647
32g Social Care My health, support and care services seemed to be well coordinated 1 2 3 4, 5 - 9,649
32h Social Care The help, care or support improved or maintained my quality of life 1 2 3 4, 5 - 9,745
33 Social Care Overall, how would you rate your help, care or support services? Please exclude the care and help you get from friends and family. 1 2 3 4, 5 - 10,899
38a Social Care I have a good balance between caring and other things in my life 1 2 3 4, 5 - 21,614
38b Social Care Caring has had a negative impact on my health and wellbeing 5 4 3 1, 2 - 20,404
38c Social Care I have a say in services provided for the person(s) I look after 1 2 3 4, 5 - 18,704
38d Social Care Local services are well coordinated for the person(s) I look aftercoordinated 1 2 3 4, 5 - 18,486
38e Social Care I feel supported to continue caring 1 2 3 4, 5 - 18,910
39 About You In general, how well do you feel that you are able to look after your own health? 1 2 3, 4 - 128,609

Contact

Email: patientexperience@gov.scot

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