Information

Health and Care Experience Survey 2021/22 – Technical Report

This report provides information on the technical aspects of the 2021/22 Health and Care Experience Survey, including development, implementation, analysis and reporting.

This document is part of a collection


2. Outputs from the Survey

This section provides more details of the range of outputs from the Health and Care Experience Survey 2021/22.

Interactive Dashboard

As described above, in addition to the national report, there are local results for NHS Boards, Health and Social Care Partnerships, GP Clusters and GP Practices which are available via interactive dashboards on the PHS website.

Eight interactive dashboards present the results from the 2021/22 survey along with time trends for all surveys since 2014, where questions are comparable.

  • Summary of Results: This dashboard presents a high level summary for some of the overarching questions from the survey. At Scotland, NHS Board and Health & Social Care Partnership level, the results are displayed for headline questions from each section of the questionnaire. At GP Practice and GP Cluster level the results are displayed for six key questions.
  • Most Positive and Negative Experience Ratings: This dashboard presents the questions which received the five most positive and the five most negative experience ratings for selected report areas.
  • Detailed Experience Ratings – Results: This dashboard presents results for the ratings questions in the survey. Results are shown as the percentage of people who gave a positive, neutral or negative answer. The user can select a question to compare the result to the equivalent 2020 result and the Scotland result, and display a time trend for all surveys since 2014, where questions are comparable. Statistical comparisons against 2020 are available at Scotland, NHS Board and Health & Social Care Partnership level.
  • Detailed Experience Ratings – Results (side by side): This dashboard presents results for the ratings questions in the survey, where the user can select two report areas to view side-by-side. Results are shown as the percentage of people who gave a positive, neutral or negative answer. Please note that no statistical significance testing has been carried out to compare results between local areas.
  • Rating Questions Comparisons: This dashboard provides an overview of the results for each question within a survey section. It presents the per cent positive results for a selected area compared to the equivalent results for Scotland and the equivalent results from the 2020 survey where comparable.
  • Information Questions – Results: This dashboard presents results for the information questions in the survey. Results are shown as the percentage of people who gave that response to each question. The user can select two report areas to view side-by-side. Please note that no statistical significance testing has been carried out to compare results between local areas.
  • COVID-19: This dashboard presents results for each of the questions within the COVID-19 section. These analyses are available at Scotland, NHS Board and Health & Social Care Partnership level, with results for question 20 only available at Scotland level. Please note that no statistical significance testing has been carried out to compare results between local areas.
  • About the Respondents: This dashboard presents the demographic characteristics of survey respondents, and analyses of questions relating to respondents' health. These analyses are available at Scotland, NHS Board and Health & Social Care Partnership level.

More detailed explanatory notes on how to navigate and interpret the dashboards are available on the website text accompanying the dashboards.

Supporting Data

Spreadsheets showing more detailed results are available on the Scottish Government website as supporting documents to the 2021/22 Health and Care Experience Survey National Report.

Contact

Email: patientexperience@gov.scot

Back to top