Emergency Department signposting/ redirection guidance

Best practice guidance for Emergency Departments to ensure people are being seen by the right person in the right place for their healthcare need.

Appendix D: Example Patient Information Leaflet

NHS XXX Emergency Department

Signposting / Redirection Information

Due to the symptoms you have been experiencing, we think your case:

  • May be better dealt with by another health care service locally
    • and / or
  • May not require immediate treatment in the Emergency Department at this time

A Senior Doctor/Nurse will speak to you about this when they become available. You may be signposted or redirected to another healthcare service better suited to your care needs.

If you would prefer not to wait, please inform a nurse or member of reception staff. Information on alternative healthcare services can be found at NHS Inform. You may also wish to call your GP or call 111 (NHS 24), to be signposted to the most appropriate healthcare service.

If you have any questions, please don’t hesitate to ask a member of staff. Remember, if you think you need A&E, but it’s not life-threatening, you can now call NHS 24 on 111, day or night. For additional information or advice, please follow the QR code (example only) or link below.

NHS Inform


Email: jessica.milne@gov.scot

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