Healthcare quality and efficiency support team: annual report 2013

Annual report in relation to improving the quality and efficiency of healthcare in Scotland.

Case Studies

Outpatients, Primary and Community Care

NHS Highland: Why Did the Patient Cross the Road? Because their Rehab was on the Other Side!
NHS Western Isles: Community Nursing Patient Held Record and Digital Pen Technology
NHS National Services Scotland (Scottish National Blood Transfusion Service): Transforming the Donation Experience
Scottish Ambulance Service: Scheduled Care Project

Acute Flow and Capacity Management

NHS Ayrshire and Arran: Emergency Care Quality Improvement Programme
NHS Fife: Fracture Pathway Redesign
NHS Lanarkshire: Clinical Decisions Unit: Hairmyres Hospital
NHS Lothian: Outpatient Antimicrobial Therapy (OPAT)
NHS National Waiting Times Centre Board: Streamlining Job Plans across Surgical Specialties and Anaesthesia

Mental Health

NHS Borders: Analysis of Increasing Referrals into the CAMH Service
NHS Borders: Incorporating Patient Choice in Appointment Allocation
NHS Shetland: Mental Health (Administration Services and Clinical Governance)
NHS Tayside: Child and Adolescent Mental Health Service


NHS Ayrshire and Arran: Pharmacist Led Review of Patients Prescribed Last-Line Antimicrobials
NHS Forth Valley: GP Prescribing Incentive Scheme
NHS Greater Glasgow and Clyde: ScriptSwitch Software Implementation across Inverclyde CHCP and East Dunbartonshire CHP


NHS National Services Scotland: Modernisation of Home Oxygen Service

Shared Services

NHS Borders: Local Forensic Learning Disability Service
NHS Orkney: Contracting Out Payroll Services

Support Services

NHS Ayrshire and Arran: GP IT Support
NHS Borders: Support Services Efficiency Schemes
NHS Dumfries and Galloway: Review of Admin Services in light of Mental Health Property Strategy
NHS Highland: Delivering a Person-Centred and Efficient Microbiology Service
NHS Lanarkshire: Improving Efficiency in Monklands Medical Records Department
NHS Tayside: Blood Sciences Automation Development: Managed Services Approach
NHS Tayside: Laundry Sleep-knit Project
NHS Health Scotland: Efficiency Savings made by the Events, Publishing and Web Team for NHS Health Scotland

Estates and Facilities

NHS Borders: Hawick Inpatient Facilities
NHS 24: Facilities Management Contract
Healthcare Improvement Scotland: Accommodation Rationalisation

Prevention and Early Intervention

NHS Lanarkshire: Inpatient Falls Project

Older People's Collaborative

NHS Grampian: Older People in Acute Care Collaborative


NHS Lanarkshire: Admin Improvement Programme
The State Hospital: Nursing Skill Mix Savings 2012-13

Organising for Quality and Efficiency

NHS Education for Scotland: Activity Based Costing and Benefits Realisation


Email: Dayna Askew

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