Publication - Progress report

Healthcare quality and efficiency support team: annual report 2013

Published: 20 Jan 2014

Annual report in relation to improving the quality and efficiency of healthcare in Scotland.

118 page PDF

4.5 MB

118 page PDF

4.5 MB

Healthcare quality and efficiency support team: annual report 2013
Case Studies

118 page PDF

4.5 MB

Case Studies

Outpatients, Primary and Community Care

NHS Highland: Why Did the Patient Cross the Road? Because their Rehab was on the Other Side!
NHS Western Isles: Community Nursing Patient Held Record and Digital Pen Technology
NHS National Services Scotland (Scottish National Blood Transfusion Service): Transforming the Donation Experience
Scottish Ambulance Service: Scheduled Care Project

Acute Flow and Capacity Management

NHS Ayrshire and Arran: Emergency Care Quality Improvement Programme
NHS Fife: Fracture Pathway Redesign
NHS Lanarkshire: Clinical Decisions Unit: Hairmyres Hospital
NHS Lothian: Outpatient Antimicrobial Therapy (OPAT)
NHS National Waiting Times Centre Board: Streamlining Job Plans across Surgical Specialties and Anaesthesia

Mental Health

NHS Borders: Analysis of Increasing Referrals into the CAMH Service
NHS Borders: Incorporating Patient Choice in Appointment Allocation
NHS Shetland: Mental Health (Administration Services and Clinical Governance)
NHS Tayside: Child and Adolescent Mental Health Service


NHS Ayrshire and Arran: Pharmacist Led Review of Patients Prescribed Last-Line Antimicrobials
NHS Forth Valley: GP Prescribing Incentive Scheme
NHS Greater Glasgow and Clyde: ScriptSwitch Software Implementation across Inverclyde CHCP and East Dunbartonshire CHP


NHS National Services Scotland: Modernisation of Home Oxygen Service

Shared Services

NHS Borders: Local Forensic Learning Disability Service
NHS Orkney: Contracting Out Payroll Services

Support Services

NHS Ayrshire and Arran: GP IT Support
NHS Borders: Support Services Efficiency Schemes
NHS Dumfries and Galloway: Review of Admin Services in light of Mental Health Property Strategy
NHS Highland: Delivering a Person-Centred and Efficient Microbiology Service
NHS Lanarkshire: Improving Efficiency in Monklands Medical Records Department
NHS Tayside: Blood Sciences Automation Development: Managed Services Approach
NHS Tayside: Laundry Sleep-knit Project
NHS Health Scotland: Efficiency Savings made by the Events, Publishing and Web Team for NHS Health Scotland

Estates and Facilities

NHS Borders: Hawick Inpatient Facilities
NHS 24: Facilities Management Contract
Healthcare Improvement Scotland: Accommodation Rationalisation

Prevention and Early Intervention

NHS Lanarkshire: Inpatient Falls Project

Older People's Collaborative

NHS Grampian: Older People in Acute Care Collaborative


NHS Lanarkshire: Admin Improvement Programme
The State Hospital: Nursing Skill Mix Savings 2012-13

Organising for Quality and Efficiency

NHS Education for Scotland: Activity Based Costing and Benefits Realisation


Email: Dayna Askew