11 Further Reading
Berne, E (1966)
Games People Play, the Psychology of Human
Description of the patterns of human communication in terms of games. Contains interesting analysis of dialogues, interpreting what is really being said behind the words.
Lishman, J (1994)
Communication in Social Work.
A comprehensive guide to practical and theoretical issues in non-verbal, verbal and written communication.
Skynner, R & Cleese J Families and How To Survive Them. Methuen, London (1983) Written in the form of light-hearted dialogue between psychiatrist and patient. Explores the complex network of relationships within families.
The Scottish Office Who's Hearing? HMSO. (1991) Report of a conference seeking views of children and parents about the children's hearings system.
The Scottish Office
Scotland's Children: Speaking Out, Young People's Views
on Child Care Law in Scotland.
Report of views of young people on issues of concern to them, such as residential care, education, emergency protection, confidentiality, the representation of children's views. Many of the ideas were incorporated into the White Paper Scotland's Children.
Walker, A. G
Handbook on Questioning Children: A Linguistic
ABA, Washington, (1999)
This book examines the language used when questioning children and gives helpful ideas about how to give clear messages to children.
A Final Word:
"Above all else, even more than resources, although these are essential too, you have to give encouragement. Tell young people they're OK. And listen to them; listen hard, because that way they'll begin to believe you mean it". Mandy Durlik
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