Publication - Research and analysis

Rural Payments and Inspections Division (RPID): customer satisfaction survey 2021

The RPID customer satisfaction survey was held throughout August and the first week of September and all RPID Single Application Form customers were included. The survey was entirely online and 2147 (14%) of customers completed the survey.

Rural Payments and Inspections Division (RPID): customer satisfaction survey 2021
Sample profiles

Sample profiles

Sample profile: Business type & job role

Business type
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Job role (among crofts, farms and horticultural businesses)
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SQ9: Moving on slightly, which of the following best describes your organisation/business? Base (all): 2,147

SQ11: And which of the following best describes your main role or job title in your organisation/business? Base (those working in farms/crofts/forestry or agriculture): 2,002

Sample profile: Job role by business type

The table below shows the proportion of customers in each job role, broken down by business type.

It shows that customers working on farms were significantly more likely than those working on crofts to be:

  • Owners (59% vs. 49% of crofters);
  • Business partners (25% vs. 43%); and
  • Managers (2% vs. none).

On the other hand, customers working on crofts were more likely than farmers to be tenants (43% and 11%, respectively).

All Croft Farm Forestry and horticultural business
Owner 1,128 296 817 15
56% 49% 59% 68%
Tenant 404 255 149 -
20% 43% 11% -
Business partner 380 36 341 3
19% 6% 25% 14%
Manager 29 - 26 3
1% - 2% 14%
Relative to farm owner / tenant 43 8 35 -
2% 1% 3% -
Other 18 5 12 1
1% 1% 1% 5%

Sample profile: Produce type

Produce (among croft, farm and horticultural businesses)
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SQ10: And which of the following best describes what you produce? Base (those working in farms/crofts/forestry or agriculture): 2,002

Sample profile: Personal demographics

Gender
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Age
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SQ12. Please select the option that applies to you.

SQ13: Which of the following age groups applies to you? Base (all): 2,147

Sample profile: Age by gender

The table below shows the proportion of customers in each age group, broken down by gender.

As shown here, the age profile was broadly similar for men and women, although men were slightly more likely to be over the age of 64 (33%, compared to 29% of women).

Age All Male Female
16-24 6 3 3
0% 0% 1%
25-40 184 132 52
9% 8% 11%
41-64 1,249 948 291
58% 58% 59%
65 and over 686 545 140
32% 33% 29%

Sample profile: Age and gender by business type

The table below shows the proportion of customers in each gender and age group, broken down by business type.

It shows key differences by gender, with crofters more likely to be female (26% vs. 21% of farmers) and farmers more likely to be male (78% vs. 73% of crofters).

A greater proportion of farmers than crofters fell into the 41-64 age bracket (61% vs. 54%), with representation in the other age brackets broadly similar for farmers and crofters.

  All Croft Farm Forestry and horticultural business
Gender
Male 1,632 436 1,074 122
76% 73% 78% 73%
Female 490 155 295 40
23% 26% 21% 24%
Age
16-24 6 2 4 -
0% 0% 0% -
25-40 184 62 107 15
9% 10% 8% 9%
41-64 1,249 322 837 90
58% 54% 61% 54%
65 and over 686 206 422 58
32% 34% 31% 35%

Sample profile RPID area

Area office
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Area office: sample vs. survey. Base (all): 2,147


Contact

Email: marcus.mackenzie@gov.scot