Rural Payments and Inspections Division (RPID): customer satisfaction survey 2021

The RPID customer satisfaction survey was held throughout August and the first week of September and all RPID Single Application Form customers were included. The survey was entirely online and 2147 (14%) of customers completed the survey.

Background and objectives

Customers of the Scottish Government's Rural Payments and Inspections Division (RPID) apply to receive rural grants and subsidies through the Single Application Form (SAF).

RPID is also a key source of information on rural and agricultural issues for rural businesses (farms, crofts etc.) throughout Scotland.

Research was needed to measure customer satisfaction with RPID's services and identify potential improvements to service delivery. The research also provided an update on the most recent wave of the study conducted in 2013.

The research data was collected via an online survey between 6th August and 6th September 2021.



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