MyCare.scot: national rollout - high-level summary

Benefits of MyCare

Personal empowerment

People have more choice and control over how to access health and social care information. It will be accessible anywhere at any time, through any online device. People will see more clearly where they are in the referral process.

Improved efficiency

Health and social care services are easier to access, more efficient and effective, with fewer missed appointments. Digital Mailbox will support the transition to net zero and deliver savings.

Secure access

MyCare will provide a simple and secure way for people to sign in and access their information online, with appropriate safeguards. By using a common approach to digital identity, it will make it easier for people to access other public services – saving time, money and effort.

Impact on the workforce

Improved access to information when and where it is needed. It will enable two-way communication with citizens and colleagues, reduce the risk of errors, and help staff focus more time on delivering care.

The service is more than just technology. It is about changing the way people experience health and social care in Scotland and we will support people and staff through that journey.