MyCare.scot: national rollout - high-level summary

Delivery

National approach: MyCare is a nationally led, locally collaborative initiative designed to give the people of Scotland consistent digital access to health and social care services. NHS Education for Scotland is working alongside health, social work and social care organisations to support national implementation.

Inclusive: Digital access should be universal, equitable, and designed around people’s needs. That is why we will co-design the service with users, collect feedback, measure impact, learn, and adapt as the service develops. We will also ensure that existing non-digital options are still available if people are unable to or don’t want to use the service for any reason.

Whole system: The multi-year iterative approach will start with secondary care (hospital-based). Once we are sure the service is ready, we will extend the service to include integration with other parts of the health and social care systems including GP practices, pharmacy, social work and social care.

• The service will begin rollout in 2025, with rollout continuing through to 2030.
• There will be an initial focus on the busiest services, to help give more people faster, easier access.
• Organisations will lead the way in services that are important locally, helping test and share new approaches.
• Targeted areas such as prevention, mental health, and cancer will be developed in parallel, supported by strong national governance.