Effectiveness of actions to reduce harm from nuisance calls in Scotland

Research commissioned to analyse the impact of actions set out in the Nuisance Calls Commission action plan, and to examine the outcomes of past interventions.


ASA Advertising Standards Authority
BT British Telecommunications
CAS Citizens Advice Scotland
CLI Calling Line Identity (also Caller ID, caller identity)
CMC Claims Management Company
CMRU Claims Management Regulation Unit
CRTC Canadian Radio-television and Telecommunications Commission
CSEW Crime Survey of England and Wales
DMA Direct Marketing Association
FCA Financial Conduct Authority
FCC Federal Communications Commission
FTC Federal Trade Commission or Fair Telecoms Campaign
GDPR General Data Protection Regulation
ICO Information Commissioner’s Office
MOU Memorandum of Understanding
MVNO Mobile Virtual Network Operator
NICC NICC Standards Ltd, the UK network interoperability standards forum
Ofcom Office of Communications
Ofgem Office of Gas and Electricity Markets
OFT Office of Fair Trading
ONS Office for National Statistics
PABX Private Automatic Branch eXchange
PECR Privacy and Electronic Communications Regulations
PPI Payment Protection Insurance
PSA Phone-paid Services Authority
SCDI Scottish Council for Development and Industry
SG Scottish Government
TPS Telephone Preference Service
TSS Trading Standards Scotland
UK United Kingdom
US United States

Note: trueCall has kindly made available online most of the references in this report, at


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