Publication - Advice and guidance

Coronavirus (COVID-19): general guidance for safer workplaces

Guidance on safer working during the coronavirus pandemic for those businesses / organisations not covered by sectoral guidance, for example general offices.

9 page PDF

450.0 kB

9 page PDF

450.0 kB

Contents
Coronavirus (COVID-19): general guidance for safer workplaces
Work in other peoples homes FAQ

9 page PDF

450.0 kB

Work in other peoples homes FAQ

This guidance is for tradespeople providing services in other peoples’ homes.

Tradespeople can continue to work in other people’s homes under all COVID-19 protection levels but should follow published guidance, assess risk and implement  relevant mitigations.  At Level 4 this work should be limited to the provision of essential or permitted goods and services only.

Q. I need to go into someone else’s home in order to do my job. Can I do that now?

Work carried out in  people’s homes can continue across all levels but should be limited to the provision of essential or permitted goods and services at Level 4.

Work should be carried out in  line with the returning to work safely guidance and importantly, provided the tradesperson is well and is not showing coronavirus symptoms or is required to self-isolate.

Across all Levels tradespeople should check with the customers / client to ensure the household is not self-isolating. Tradespeople should not enter the home if any of its occupants are self-isolating, except where such work is essential for emergency health and safety reasons. In such circumstances tradespeople should review any risk assessment processes they have in place and be especially vigilant in implementing existing mitigation measures - such as physical distancing, hand hygiene, avoiding unnecessary contact with household surfaces, and use of face coverings - throughout the duration of their work in the self-isolating household's home. This is to break the chain of transmission.

At Level 4 of Scotland's Strategic Framework  the associated acceleration of the virus and widespread community transmission means tradespeople, although permitted to work in other people’s homes, should only provide essential or permitted goods and servicesThis is to help suppress the spread of the virus.  Please see question below

In all cases adherence to the Staying Safe and Physical Distance Guidance

including 2 metres physical distancing, good ventilation, the wearing of face coverings and effective hand and respiratory hygiene should be maintained where possible.  These are the most effective means of preventing transmission of the virus.

Tradespeople should follow  published guidance, assess risks and implement relevant mitigations.  This includes Test and Protect guidance on the collection of customer/client details with a view to sharing their contact information if required. This should be discussed in advance to ensure the customer/ client  agree to have their contact details recorded for this purpose.

For the purpose of this guidance a tradesperson includes all in-home workers – such as utility engineers, domestic cleaners, furniture delivery and furniture installations, in accordance with relevant sectoral and industry guidance.

If your job involves meeting with customers or clients in their home or yours, remote working tools should be used to avoid in-person meetings where possible.  If this is not possible, meetings can be carried out in households but face to face contact should be minimised and appropriate risk mitigations put in place such as maintaining physical distancing of at least 2 metres, hand and respiratory hygiene and wearing face coverings.

Tradespeople delivering goods to or services in or outside a customer’s  house can travel between COVID-19 Protection Levels for the purpose of work.

The above guidance applies to all in-home workers except for those who deliver mobile close contact services who are subject to other restriction and should follow separate guidance.

Q. Is the goods /services I provide considered essential under Level 4?

Level 4 is the highest protection level in which maximum restrictions are introduced to provide a short, sharp response to quickly suppress the virus.  These measures are designed to be in place for a short period of time.

Essential goods and services are those that fundamentally underpin, sustain and safeguard households.  This includes (the list is not exhaustive):

  • utility engineers and telecoms workers (e.g electricity, gas, water, broadband) for the purpose of safety checks, repairs, maintenance and installations
  • urgent repairs and maintenance -  time critical repairs and maintenance that threaten the households health and safety.
  • delivery, installation and repair of  key household furniture and appliances such as washing machine, refrigerator, cooker etc
  • provision of informal childcare (e.g childcare provided by family members) and formal childcare (e.g childcare provided by a registered childminder) for anyone employed in essential or permitted services (please refer to next question)
  • provision of health, medical and veterinary care to household occupants including animals i.e to prevent a health or welfare issue arising or address a current health or welfare issue
  • services in support of a home move

Q. What is an essential or permitted services for the purpose of childcare?

Informal and formal childcare can continue in Level 4 for children of people employed in essential or permitted services as defined below:

  • essential services are businesses and workplaces that are essential and are part of the critical national infrastructure.
  • permitted services refer to other sectors that are allowed to operation in Level 4 that do not fall within the above definition of essential i.e. construction, manufacturing, film and tv, etc.

Q. What steps should I take to protect myself and others when working in someone else’s home?

In all cases adherence to the Staying Safe and Physical Distance Guidance

including 2 metres physical distancing, good ventilation, the wearing of face coverings and effective hand and respiratory hygiene must be maintained where possible.  These are the most effective means of preventing transmission of the virus.

There is a range of guidance available to support people undertaking work in someone’s home this includes:

You should also consult the following Guidance:


Contact

Email: DLECONPSWT@gov.scot

First published: 17 Aug 2020 Last updated: 24 Nov 2020 -