British Sign Language (BSL) National Plan consultation

Consultation seeking views on improving public services for BSL users.


Our goal for transport

BSL users will have safe, fair and inclusive access to public transport and the systems that support all transport use in Scotland.

By 2023 Scottish Ministers will take these steps:

Implement the recommendations of 'Going Further: Scotland's Accessible Travel Framework' which has been developed with disabled people, including, including BSL users. Key actions in the framework include:

36. Ensuring that transport users, including BSL users, can participate in the on-going feedback process of the framework.

37. Researching technological solutions for providing accessible information in transport hubs (like train stations, airports etc.)

38. Creating guidance on how to contact transport providers when things go wrong on a journey.

39. Developing training for transport providers which includes strategies for communicating with BSL users.


Email: Hilary Third

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