Your right to request information
Different response timescales apply if you are making an enquiry of Scottish Ministers, a request for your personal information, a complaint or requests under Freedom of Information or Environmental legislation.
The Freedom of Information (FOI) Act gives you the right to access information held by us.
The Environmental Information (Scotland) Regulations 2004 (EIRs) give you a similar right to ask us for environmental information. You do not have to mention this legislation in your request.
Anyone can request information – there are no restrictions on your age, nationality or where you live.
In processing your request, we are complying with a statutory Freedom of Information obligation. In order to do so, we need your full name and a contact address (postal or email address). We will process this personal data in accordance with Scottish Government's standards.
How to request information
We may have already published what you want so check previous responses to FOI requests where we have released information.
To request information you can:
- email firstname.lastname@example.org
- write to:
General Enquiries Scottish Government
St. Andrew's House
- you can also make a verbal request for environmental information under the EIRs by calling our Central Enquiries Unit on 0300 244 4000
Your request must include:
- your full name
- a contact address - this can be a postal or email address
- a description of the information you want
If possible, please provide a daytime telephone number so we can contact you if we have any questions about your request.
You can ask for information in a particular format, such as paper or electronic copies.
If you have any questions about making a request get in touch using the contact details above. You can also call 0300 244 4000 during office hours (Monday to Friday, 8.30am to 5pm).
You can find out more about your right to access information at the Scottish Information Commissioner website.
We don't charge for answering information requests.
When you'll get a response
You should receive a response from us promptly and within 20 working days.
If we can't give you the information
Our aim is to provide information whenever possible. If we don't hold the information or we believe there is a good reason to withhold it, we will explain why in our response.
We may also refuse your request if it will cost us more than £600 to find and provide the information.
If you are unhappy with our decision or how we have dealt with your request you can ask us to review this.
If you are still not happy you can appeal to the Scottish Information Commissioner.
Publication of information
We are committed to publishing all information released in response to Freedom of Information requests. View all FOI responses.
You can find out more about our performance and response times for handling Freedom of Information requests in our Freedom of Information (FOI) Reporting section.
Requests for personal data
Find out about your rights, including how to access personal data
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