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Publication - Advice and guidance

Super Sponsor Scheme and Homes for Ukraine: guidance for hosts

Last updated
21 November 2025 - see all updates
Topic
Communities and third sector, Housing, International, +1 more … Ukraine

Guidance for hosts providing accommodation through the Scottish super sponsor and Homes for Ukraine schemes.

Support and resources

Scotland for Ukrainians: a guide for displaced people has been published to help people settle into life in Scotland. It is available in Ukrainian, Russian and English.

Contacting police and healthcare services

Emergency services number – 999

Police - non-emergency number – 101

NHS 24 (out of hours non-emergency healthcare) contact number – 111 or online at NHS 24

A guide to NHS Scotland Services for displaced persons from Ukraine provides information in Ukrainian. A Russian version of this document is also provided.

NHS Inform has a helpline for people who are well but have a question about health or local NHS services, on 0800 22 44 88. Guests whose first or preferred number is not English can use an interpretation service called Language Line by calling 0800 22 44 88, telling the call handler that they need an interpreter, and telling the call handler the name of their preferred language.

Ukraine psychological wellbeing pack: guidance for host families

Local services and your local authority

You can find information on your local authority, including what support they are providing in your area and find contact information on the find your local council page. 

Other sources of support for guests and hosts

NSPCC advice for host families

Education and language:

The Scottish Refugee Council provides free, confidential legal advice and information to people seeking protection, including Ukrainians and their families, on safe and legal routes for seeking safety in Scotland.

Advice services operate in English, but can be provided in other languages, including Ukrainian and Russian.

You can contact the Scottish Refugee Council by calling 0808 1967 274 on:

  • Monday, Tuesday, Thursday and Friday between 09:00 and 17:00 (UK time)
  • Wednesday between 13:00 and 17:00 (UK time)

Alternatively, you can contact the Scottish Refugee Council by emailing ukraine@scottishrefugeecouncil.co.uk

Contact

Email: ceu@gov.scot

Related content

First published
9 May 2022
Last updated
21 November 2025 - show all updates

  1. Numerous updates across all pages

  2. Updated the 'Checks and safeguarding' page to reflect changes to Disclosure Scotland checks.

  3. Updates to Sponsorship under the Homes for Ukraine Scheme.

  4. Updates to thank you payment and eligibility information.

  5. Updates to Sponsorship under the Homes for Ukraine Scheme.

  6. Updates to thank you payment eligibility information.

  7. Updated information under eligibility section of super sponsor scheme.

  8. Text updated throughout.

  9. Updates made to overview, super sponsor scheme, checks and safeguarding, matching, role of host and matched relationships.

  10. Updated to reflect UK Government visa changes.

  11. Added note to explain guide is being reviewed to reflect Home Office visa announcement.

  12. Changed the thank you payment information to total of 3 years.

  13. Support and resources page updated.

  14. Adding managing absences information.

  15. Added information on reasonable contributions towards living costs in the host role chapter.

  16. Changes to text relating to timescales for hosting from 12 months to 24 months.

  17. Matching chapter. Clarified that at least one in-person welfare visit will be carried out by the council.

  18. Various updates, including references to the thank you payment.

  19. Reviewed the content. Minor layout update and included link to newsletter.

  20. Minor updates made to matching and host role pages.

  21. Updated the resources section to highlight Barnardo's Scotland host workshops.

  22. Minor updates: checks for returning students to host home and to contact local authority if progress in matching is delayed following accommodation check.

  23. Text updated throughout and updated pdf added.

  24. Amended the thank you payment text in the Super Sponsor Scheme chapter. Removed PDF as doesn't align with the web pages.

  25. Addition of banners about pause on Super Sponsors Scheme

  26. Updates to checks and safeguarding and role of hosts.

  27. Changes to 'Role of Hosts' page on homeowners with a mortgage. Update pdf.

  28. Changes to 'Role of Hosts' page on landlord registration and occupancy agreements

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