Social Security Experience Panels: Young Carer Grant survey
Young Carer Panel views expressed in a survey about what the new Young Carer Grant should be like.
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How to apply
Respondents were asked how they would apply for the Young Carer Grant. Almost a third (31 per cent) said that they would apply online using a computer, and a quarter (25 per cent) said that they would apply online using their phone. One in six (16 per cent) said that they would apply in person with someone helping them, and one in eight (13 per cent) said that they would apply by post using a paper form.
Table 3 (n=61)
| How would you apply? | |
|---|---|
| Online on a computer | 31% |
| Online on my phone | 25% |
| In person with someone helping me | 16% |
| By post using a paper form | 13% |
| Using an app | 5% |
| All of the above | 5% |
| Another way | 3% |
| By phone | 2% |
Respondents were asked how Social Security Scotland could make the application for Young Carer Grant simple. More than half (54 per cent) said that it would help to ask questions with answers that you can tick. Almost half (48 per cent) said that it would help to make the application short.
Table 4 (n=61)
| How could we make the application simple? | |
|---|---|
| Ask questions with answers you can tick | 54% |
| Make it short | 48% |
| Include clear instructions about how to fill in the form | 41% |
| Ask questions where you can give more information about your situation | 16% |
| Something else | 3% |
Those who said “something else” suggested having assistance in completing the form and offering copies of the form on different colours of paper.
Contact
Email: Catherine Henry
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