Social Security Experience Panels: meeting people's needs - report

Report on findings from research with Social Security Experience Panels members on how Social Security Scotland can support clients’ accessibility, disability and other needs.

This document is part of a collection


Footnotes

1  Focus groups were held in: Aberdeen, Dumfries, Dundee, Edinburgh, Glasgow, Hamilton, and Stirling.

2  Scottish Government (2017) 'Social Security Experience Panels: About Your Benefits and You – Quantitative Research Findings': www.gov.scot/Publications/2017/11/7769/ and Scottish Government (2018) 'Social Security Experience Panels: Who is in the panels and their experiences so far': www.gov.scot/Publications/2018/10/3083/.

3  Percentages are of total respondents as multiple methods could be selected.

4  Percentages are of total respondents as multiple times could be selected.

5  Percentages are of total respondents as multiple methods could be selected.

6  Percentages are of total respondents as multiple times could be selected.

7  Percentages are of total respondents as multiple formats could be selected.

8  Scottish Government (2017) 'Social Security Experience Panels: About Your Benefits and You – Quantitative Research Findings': www.gov.scot/Publications/2017/11/7769/ and Scottish Government (2018) 'Social Security Experience Panels: Who is in the panels and their experiences so far': www.gov.scot/Publications/2018/10/3083/.

9  The percentage is of total respondents, not disabled respondents. Respondents were able to select multiple disability types.

10  The percentage is of total respondents who said they were a carer.  Respondents were able to select multiple options.

11  17 per cent of the Scottish population lives in a rural area.
Scottish Government (2018). Rural Scotland Key Facts 2018. [Online] Available at: www2.gov.scot/Resource/0054/00541327.pdf.

12  Respondents had experience of applying for (themselves or someone else) or receiving these benefits within the last three years, but were not necessarily in receipt of the benefit at the time of the survey.

Contact

Email: SocialSecurityExperience@gov.scot

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