Social Security Experience Panels: meeting people's needs - report

Report on findings from research with Social Security Experience Panels members on how Social Security Scotland can support clients’ accessibility, disability and other needs.

What's next? 

The Scottish Government will continue to work with the Experience Panels in the development of Scotland's new social security system. 

The findings from this research will be used by the Scottish Government and Social Security Scotland to inform decisions about the design and development of different ways to support clients.  This includes ongoing work to ensure services and information about the social security system are accessible to everyone, as well as the development of policy and legislation that underpins delivery of the social security system. We will continue to seek new ways to support our clients by listening and responding to their feedback, with a view to making meaningful improvements over the current social security system.      



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