Social Security Experience Panels - ethnic minorities: visual summary

This summary is on research with ethnic minority groups about their past experiences of social security and the barriers that exist to them in accessing support. It provides information about the steps Social Security Scotland is taking to help overcome these barriers

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About the research

This report gives the findings of research conducted with ethnic minorities across Scotland. 

The research asked participants about their experiences of using the benefits system. It also asked how Social Security Scotland can make sure it is accessible to ethnic minorities in Scotland.  

20 focus groups

The research took place between Mar 2018 to Sept 2019

Over 130 people took part

4 locations

Language interpreters were provided for participants where needed. This meant that focus groups were conducted in English, Urdu, Hindi, Punjabi, Bengali, Nepalese, Cantonese, and Mandarin. 

The research explored:

  • How Social Security Scotland can promote its benefits
  • How to find out about the benefits system and support available
  • Language barriers and inclusive communication
  • What staff should be like 
  • Applications and appeals
  • Stigma and social barriers

Much of this research took place before Social Security Scotland was publicly open. This means that the findings do not evaluate any current service being delivered by Social Security Scotland. 



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