Social Security Experience Panels: benefit take-up – visual summary

Visual summary of findings from research with Social Security Experience Panels members about their experiences of accessing the benefit system.

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About the research

This report gives the findings of research conducted with Experience Panel members on the subject of benefit take-up. The research asked participants about their previous experiences of accessing the benefits system. It also asked what Social Security Scotland can do to make sure that everyone who is entitled to a benefit can access it.

  • 11 focus groups and 1 interview
  • The research took place between: Feb → Mar 2020
  • 39 people took part
  • 8 locations

The research explored views on:

  • Finding out about benefits
  • Promoting Social Security Scotland benefits
  • Challenging stigma
  • Approaching an organisation for information
  • Reasons people think twice about applying
  • Other barriers to taking up benefits



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