Social Security Experience Panels: benefit take-up – visual summary

Visual summary of findings from research with Social Security Experience Panels members about their experiences of accessing the benefit system.

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Geographical barriers

Some participants said that living in rural areas had made it difficult them to access services.

They described how they had been isolated in rural areas that were not well connected by transport.

Some said that rural areas were not well connected to the internet.

Others spoke about being more hesitant to seek support because of stigma in rural areas.

“Geography and access really impacts on how people find out about information. Public transport causes massive issues and drives people into impossible situations.”



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