Funeral Support Payment: service level agreement between the Secretary of State for Work and Pensions and Scottish Ministers

Service level agreement between the Secretary of State for Work and Pensions and Scottish Ministers in Respect of Funeral Support Payment.


2. Scope and Principles

2.1 This Agreement sets out the provisions of the relationship between Scottish Ministers and DWP in relation to Funeral Support Payment (FSP), formerly known as Funeral Expense Assistance (FEA), and 'the Services' DWP will provide to support this which are described in Annexes A to M.

2.2 DWP and Scottish Ministers shall work in partnership to ensure that the Services are delivered in accordance with the terms of this Agreement.

2.3 The partnership will seek continuous improvement in delivery standards including sharing lessons from delivery of the service insofar as relevant.

2.4 Each party will act transparently and will work in a practical way in regard to reaching mutual agreement on any issues that may arise.

2.5 DWP will deal with customer enquiries relating to FSP by sign posting customers to Social Security Scotland.

Contact

Email: Formalagreements@socialsecurity.gov.scot

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