Publication - Advice and guidance
Restorative justice: policy and practice framework
Guidance on the practice of restorative justice (RJ) in Scotland in relation to adults and children. It sets out minimum standards and expectations against which RJ practice can be benchmarked, monitored and evaluated to ensure consistent delivery in line with RJ principles.
27. Complaints and grievance
27.1 All parties to RJ should be made aware of how to make a complaint or grievance about any aspect of their participation in an RJ process from the outset. Best practice in this area should ensure the following:
- A named point of contact is provided
- Simple language is used that is easy to follow
- The process is accessible to everyone
- The process is clear and straightforward
- Clear timescales are provided for each stage of the process
Contact
Email: restorative.justice@gov.scot