Rejected referrals to child and adolescent mental health services: audit

Appendix Three: Young People Survey

Introduction

Have you, been referred to but not accepted by a Child and Adolescent Mental Health Service ( CAMHS) since January 2016?

This happens to one in five young people who are referred to CAMHS and is also known as a “rejected referral”. At a national level we want to learn more about this situation. So the Scottish Government has asked SAMH to gather evidence from children, young people and their families to help understand and improve the situation.

This work is being done as part of the Government’s Mental Health Strategy. The research will help to answer those questions and make recommendations for the future.

We can’t always prevent young people from experiencing a mental health problem, but we can give them every chance to get the help they need, when they need it.

Thank you for participating.

Survey questions

Q1 Which of these categories best describes you?

young person

parent/carer SKIP TO Q

sibling or other relative SKIP TO Q

teacher CLOSE & PROVIDE LINK TO TEACHER SURVEY

GP CLOSE & CAPTURE DETAILS FOR TELEPHONE INT

other (please state) CLOSE

Q2 How old are you?

5-11 years ASK Q3

12-15 years ASK Q3

16-18 years SKIP TO Q4

19 – 25 years SKIP TO Q4

26 years or older SKIP TO Q4

ASK ALL AGED UNDER 16 YEARS

Q3 If you are under 16 years old, please ask a parent or guardian to read the following information, and give their consent for you to take part in this survey.

The Scottish Government has asked SAMH to gather evidence from children, young people and their families who have been referred to but not accepted by a Child and Adolescent Mental Health Service ( CAMHS) since January 2016. The purpose of this survey is to help us understand the experiences of young people who have been through the referral process.

The online questionnaire should take no more than 10 minutes to complete. All information provided will be treated in confidence, anonymised and used only for research purposes.

Do you agree that your child can participate in this online survey?

Yes

No CLOSE

Please provide an email address or phone number that can be used if we are requested to confirm your consent:

NOW GO TO Q4

Q4 Gender

Male

Female

Prefer to self-describe

Prefer not to say

Q5 Have you been referred to CAMHS but not accepted, between January 2016 and now? Note: this might also be known as being “rejected” or “declined” from CAMHS.

Yes, I was referred but not accepted

No CLOSE

Q6 When was the referral made? Don’t worry if you can’t remember exactly, an approximate date is fine.

Drop down list – month & year (Jan 2015 to Apr 2018)

unsure

Q7 And what was the approximate date you were told that the referral would not be accepted?

Drop down list month & year (Jan 2016 to Apr 2017)

unsure

Being Referred

Q8 Please tell us about the reason you were referred to Child and Adolescent Mental Health Services ( CAMHS)

Q9 Who made the referral?

GP / local doctor

Class Teacher

Headteacher

Guidance teacher

School nurse

Another health professional e.g. health visitor, paediatrician, occupational therapist

Someone else

Q10 What information were you given at the referral stage about what would happen next?

Q11 Were you given an idea of the time it would take to hear back from CAMHS?

Yes

No

Assessment

Q11 Were you invited to an assessment meeting with someone from CAMHS?

Yes ASK Q12

No SKIP TO Q14

Unsure SKIP TO Q14

Q12 What did you think of the assessment process?

Q13 What information were you given at the referral stage about what would happen next?

ASK ALL

Q14 What happened next?

Q15 Who told you that you would not be accepted to CAMHS?

GP / doctor

Class Teacher

Headteacher

Guidance teacher

School nurse

Another health professional e.g. health visitor, paediatrician, occupational therapist

CAMHS letter

Someone else

Learned the information in another way (please write in ______________)

Q16 What reasons were you given for the referral not being accepted?

Q17a Did you understand the reasons that were given?

Yes SKIP TO Q18

No ASK Q17b

Q17b IF NO – why not?

Q18 How did you feel about not being accepted?

Q19 What impact, if any, did it have on you?

Q20 Were you recommended to contact another service or directed to other resources?

Yes

No

Q20b IF YES – what/where?

Q21 What did you do next?

Contacted another service

Used online / other resources

Paid to see a private healthcare professional

Asked for another referral to be submitted

Something else

Nothing

Overall

Q22 How do you feel overall about the CAMHS referral process?

Q23 What, if anything, do you think could be improved?

Q24 What type of support would have helped while you were going through the process?

Thanks & Close Message