No One Left Behind: user experience research
Findings from a survey and qualitative research with service users of No One Left Behind funded support services across Scotland. It provides insights into service user experiences with a particular focus on parents, disabled people and people from a minority ethnic background.
Annex B – Invitation text
Email invites
TITLE: Employment support survey – your chance to share your views
Dear xx,
I am writing to ask you for your help with the Employment Support Services Survey, which is being carried out by Ipsos Scotland, an independent research organisation, on behalf of the Scottish Government. The survey aims to find out what can be done to improve employment support services in Scotland.
We are contacting you because you have recently used local employment support services, which aim to help people get ready for, find, or stay in work. This survey is your opportunity to have your say. Your voice matters!
Please click on the link to take part: [UNIQUE LINK TO SURVEY]
Taking part is easy: it should only take around 10-15 minutes and you do not need any special knowledge. As a thank you for your time, you will receive a £5 voucher. This can be spent in a wide range of high street stores and supermarkets.
If you have any questions or need help taking part, phone Ipsos on Freephone 0800 151 0608 (lines are open 8am to 9pm Monday to Friday and 10am to 5pm on Saturdays). You can access the study privacy notice here, and there are some FAQs about the survey at the bottom of this email.
Thank you in advance for your help.
Yours sincerely
Rachel Ormston (Research Director, Ipsos Scotland)
FAQsWhat is this research about?
It is about people’s experiences of employment support services in Scotland. By ‘employment support services’ we mean local services (not including Jobcentre Plus) that help people get ready for, find, start and stay in work. This could include careers advice, support to access education, training or apprenticeships, as well as help building confidence. This employment support might have been provided by your local authority, a charity, or another organisation.
Why are you carrying out this survey?
This survey will help the Scottish Government and local councils to understand how services are working and think about how they could be improved.
Who is doing the research?
This research is being carried out by Ipsos Scotland, an independent research organisation. It has been commissioned by the Scottish Government, but it is completely confidential – no one from the Government, Social Security Scotland, DWP, or any other organisation will know that you took part in this research. Taking part will not affect any support or benefits you may be receiving.
Your information will be kept confidential
Once you have filled in the survey, Ipsos will write a report for Scottish Government about what we find out, which will be published on their website. Your answers will be kept anonymous. Nobody will be able to identify you in any published results.
If you have any further questions about the research, please either email us EmpSupportSurvey@ipsosresearch.com or phone us on 0800 151 0608.
If you require further support
If you need additional support, you can contact Citizens Advice, who provide free, impartial and confidential advice for everyone. They can help with many issues such as housing, benefits, finances, bills, and more. You can call them at 0800 028 1456 or find them through https://www.cas.org.uk/. If you require support with mental health, you can reach out to Change Mental Health, who can provide support and signposting on a range of topics, such as looking after your own mental health. You can call them at: 0808 8010 515 (Mon-Fri 10am to 4pm, closed between 12:30 – 1:30) or find them at https://changemh.org/need-support/
Text invites
Dear [first name]
We're messaging because you have recently used local support services to help you get ready for, find, or stay in work.
This is your opportunity to tell the Scottish Government and local councils what works and how things could be improved!
Please click [unique link] to take part.
Taking part is easy, it only takes 10-15 mins. Everyone who takes part will get a £5 thank you voucher. The survey is being run by independent researchers at Ipsos.
If you have any questions or need help to take part, please ring Freephone 08001510608.
To opt-out click here.
Letter invites
Dear [name]
Help improve Employment Support Services in Scotland
I am writing to invite you to take part in the Employment Support Services Survey in Scotland. It is being carried out by Ipsos Scotland, an independent research organisation, on behalf of the Scottish Government.
We are contacting you because you have recently used local employment support services, which aim to help people get ready for, find, or stay in work. This support might have been provided by your local authority, a charity, or another organisation (not including JobCentre Plus).
This survey is completely confidential – no one from the government, Social Security Scotland, DWP, or any other organisation will know that you took part in this research. Taking part will not affect any support or benefits you may be receiving.
Taking part is easy: it should only take around 10 minutes, and you do not need any special knowledge. As a thank you for your time, you will receive a £5 voucher. This can be spent in a wide range of high street stores and supermarkets.
This survey is your opportunity to have your say. Your voice matters!
How do I take part?
You can take part online by following two easy steps below:
1. Go to www.https://ipsos.uk/EmpSupport2. Enter code <> to take part
There is more information about the survey and confidentiality on the next page. If you have any questions or need help taking part in the survey, phone Ipsos on Freephone 0800 151 0608 (lines are open 8am to 9pm Monday to Friday and 10am to 5pm on Saturdays).
I very much hope you will be able to support us. Thank you in advance for your help.
Yours sincerely,
Rachel Ormston (Research Director, Ipsos Scotland)
How did you get my contact details?You have been invited to this survey as you accessed employment support services in Scotland in the last 18 months. Your contact details such as name, address, email address and/or a phone number were passed onto Ipsos Scotland by the Scottish Government, to invite you to take part in a short 10-minute employment support services survey.
Is the information I give confidential?Yes. Your answers will be treated in the strictest confidence. Any personal data collected independently of the anonymous survey will be processed under the terms of UK data protection law (including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018). Ipsos will store your information securely. Data will be used for the purposes of this research only.
What happens to my answers?Once you have filled in the survey, Ipsos will write a report for Scottish Government about what we find out, which will be published on their website. Your answers will be kept confidential. Nobody will be able to identify you in any published results. No one from the Scottish Government, DWP, Social Security Scotland or the organisation that you accessed employment support through will know who took part in the research.
How will I receive my voucher?On completing the survey, you will be asked if you would like a thank you voucher, and for your contact details so this can be sent to you. If you provide an email, you will be emailed a link to a website where you can claim your voucher. The voucher can be used with a range of high-street retailers. If you don’t have an email, we can arrange to post a voucher to you.
Do I have to take part?No, taking part in the survey is voluntary. If you do not want to receive any reminders, please contact Ipsos on Freephone 0800 151 0608 or email EmpSupportSurvey@ipsosresearch.com.
What if I can't take part online?If you cannot take part in the survey online and need help, please contact Ipsos on Freephone 0800 151 0608 or email EmpSupportSurvey@ipsosresearch.com. We are happy to help.
What if I need additional support?If you need additional support, you can contact the following two organisations:
Citizens Advice Scotland, who provide free, impartial and confidential advice for everyone. They can help with many issues such as housing, benefits, finances, bills, and more.
Helpline: 0800 028 1456.
Website: https://www.cas.org.uk.
Change Mental Health: who can provide support and signposting on a range of topics, such as looking after your own mental health or caring for someone with mental health problems.
Helpline: 0808 8010 515 (Mon-Fri 10am to 4pm, closed between 12:30pm – 1:30pm).
Website: https://changemh.org/need-support.