No One Left Behind User Experience Research
This report presents findings from a survey and qualitative research with service users of No One Left Behind funded support services across Scotland. It provides insights into service user experiences with a particular focus on parents, disabled people and people from a minority ethnic background.
Fotnotes
1 The Scottish Government (2024): Poverty and Income Inequality in Scotland 2021-24.
2 The Scottish Government (2023): Tackling Child Poverty Delivery Plan: Best Start, Bright Futures.
3 The Scottish Government (2019): Child Poverty Strategy Document.
4 Final participation numbers achieved across the 6-case study area focus group phase varied between Local Authorities as indicated by those who chose to opt in during the recruitment phase.
5 Birmingham University - Guidance for Creating a Theory of Change (2024)
6 The Scottish Government (2026): Scotland’s Devolved Employment Services: No One Left Behind Statistical Summary, February 2026. Available at: Scotland’s Devolved Employment Services: No One Left Behind Statistical Summary, February 2026
8 The Coordinator interviewed had since left the post when the Focus Group interview was conducted. Findings are based on the Coordinator’s reported experience in delivery of the role.
9 The Scottish Government (2026): Scotland’s Devolved Employment Services: No One Left Behind Statistical Summary, February 2026. Available at: Scotland’s Devolved Employment Services: No One Left Behind Statistical Summary, February 2026
10 The Scottish Government (2026): Scotland’s Devolved Employment Services: No One Left Behind Statistical Summary, February 2026. Available at: Scotland’s Devolved Employment Services: No One Left Behind Statistical Summary, February 2026
11 As explored in the limitations of methodology chapter (see section X), participation numbers across the 6 case study area focus group phase are not consistent due to variance in the extent to which stakeholders were able to opt in for participation. Additionally, the roles and organisations represented in the sessions varied. Therefore, findings have been contextualised with this in mind and should be interpreted as such.