No One Left Behind: user experience research
Findings from a survey and qualitative research with service users of No One Left Behind funded support services across Scotland. It provides insights into service user experiences with a particular focus on parents, disabled people and people from a minority ethnic background.
Annex D – Additional tables and figures
|
Respondent profile |
Not working (%) |
Working (%) |
Sample size |
|---|---|---|---|
|
All respondents |
76% |
18% |
1,041 |
|
Disabled respondents |
82% |
12%(-) |
362 |
|
Parents |
66% |
29%(+) |
447 |
|
Respondents from minority ethnic backgrounds |
73% |
21% |
237 |
Source: Ipsos survey of service users who had initial engagement with No One Left Behind services between 6-18 months ago. (+,-) : statistically more or less than figure for all respondents.
|
Type of issue experienced |
Respondents with a disability(%) |
Respondents without a disability (%) |
|---|---|---|
|
Mental health and wellbeing issues |
57%(+) |
7% |
|
Low confidence or self-esteem |
45%(+) |
18% |
|
Physical health issues or disabilities |
43%(+) |
2% |
|
Lack of suitable employment or training opportunities |
28%(+) |
20% |
|
Worries about money |
23%(+) |
13% |
|
Lack of transport to get to work, education or training opportunities |
15%(+) |
9% |
|
Negative employer attitudes |
14%(+) |
5% |
|
Lack of employers willing to make reasonable adjustments for disabled people |
14%(+) |
3% |
|
Sample size |
362 |
550 |
Source: Ipsos survey of service users who had initial engagement with No One Left Behind services between 6-18 months age. (+): statistically higher figure than the comparator group (those without a disability).
|
Type of issue experienced |
Respondents from minority ethnic backgrounds (%) |
Respondents from white backgrounds (%) |
|---|---|---|
|
Low confidence or self-esteem |
14% |
31%(+) |
|
Mental health and wellbeing issues |
9% |
29%(+) |
|
Physical health issues or disabilities |
5% |
17%(+) |
|
Childcare options not suitable for me or my child |
14% |
10% |
|
Cost of childcare |
12%(+) |
7% |
|
Sample size |
237 |
768 |
Source: Ipsos survey of service users who had initial engagement with No One Left Behind services between 6-18 months ago.(+): significantly higher than the comparator group.
|
Type of issue experienced |
Parents (%) |
Non-parents (%) |
|---|---|---|
|
Childcare options not suitable for me or my child |
27%(+) |
* |
|
Worries about money |
21%(+) |
14% |
|
Caring responsibilities |
20%(+) |
5% |
|
Cost of childcare |
20%(+) |
* |
|
Sample size |
447 |
562 |
Source: Ipsos survey of service users who had initial engagement with No One Left Behind services between 6-18 months ago. (+) : significantly higher than the comparator group. * indicates < 1% of respondents gave this answer.
Source: Ipsos survey of service users who had initial engagement with No One Left Behind services between 6-18 months ago
Base: All respondents who had initial engagement with No One Left Behind services between 6-18 months ago who found it very/fairly difficult to get support (124).
|
Type of support required |
All |
Disabled respondents |
Respondents from minority ethnic background |
Parents |
|---|---|---|---|---|
|
Job search and application support |
15% |
16% |
17% |
16% |
|
Support to access education, training or apprenticeships |
12% |
18%(+) |
11% |
13% |
|
Support to build your confidence |
12% |
20%(+) |
7%(-) |
10% |
|
Careers information, advice and guidance |
11% |
14%(+) |
15%(+) |
9% |
|
Support to access volunteering or work placement opportunities |
9% |
13%(+) |
13%(+) |
9% |
|
Health related support |
7% |
16%(+) |
4%(-) |
5%(-) |
|
Support to help me stay in my job |
4% |
6% |
3% |
5% |
|
Support with learning English or English skills |
2% |
1% |
6%(+) |
4%(+) |
|
Support to access childcare |
2% |
4% |
3% |
6%(+) |
|
Support with addictions |
1% |
3%(+) |
1% |
1% |
|
No, none got all the support I wanted |
48% |
44%(-) |
41%(-) |
48% |
|
Sample size |
1,041 |
362 |
237 |
447 |
Source: Ipsos survey of service users who had initial engagement with No One Left Behind services between 6-18 months ago.(+,-): significantly higher or lower than ‘all’.
|
Service standard |
All respondents (% agree) |
Minority ethnic background (% agree) |
Parents (% agree) |
Disabled (% agree) |
|---|---|---|---|---|
|
Always treated you with dignity and respect |
86% |
83% |
91%(+) |
84% |
|
Listened to you |
80% |
77% |
85%(+) |
78% |
|
Were flexible |
78% |
78% |
83%(+) |
72%(-) |
|
Treated you as an individual |
82% |
77%(-) |
87%(+) |
82% |
|
Sample size |
1,041 |
237 |
447 |
362 |
Source: Ipsos survey of service users who had initial engagement with No One Left Behind services between 6-18 months ago. (+,-): statistically more or less than figure for all respondents.
|
Service standard |
All respondents (% agree) |
Minority ethnic background (% agree) |
Parents (% agree) |
Disabled (% agree) |
|---|---|---|---|---|
|
Worked with you to tailor any support to your needs |
75% |
72% |
78% |
71%(-) |
|
Were able to help you find any other support you needed |
68% |
70% |
73%(+) |
62%(-) |
|
Were delivered by staff who were knowledgeable |
81% |
79% |
84%(+) |
78% |
Source: Ipsos survey of service users who had initial engagement with No One Left Behind services between 6-18 months ago. (+,-): statistically more or less than figure for all respondents.
|
Service standard |
All |
Disabled respondents |
Respondents from minority ethnic background |
Parents |
|---|---|---|---|---|
|
More jobs that match your skills |
33% |
33% |
42%(+) |
33% |
|
More education, training or apprenticeship opportunities |
30% |
31% |
43%(+) |
33% |
|
More flexible work opportunities |
25% |
30%(+) |
26% |
31%(+) |
|
More mental health support |
19% |
38%(+) |
12%(-) |
18% |
|
More advice about benefits and work |
18% |
25%(+) |
22% |
18% |
|
More volunteering |
15% |
18% |
19% |
15% |
|
Access to other support, e.g. childcare, transport |
14% |
13% |
21%(+) |
26%(+) |
|
More time for one-to-one conversations and/or having one person who is your main contact |
14% |
18%(+) |
10% |
15% |
|
More staff providing support |
12% |
18%(+) |
17%(+) |
12% |
|
More support with physical health / disabilities |
12% |
26%(+) |
7%(-) |
8%(-) |
|
More private spaces for confidential discussions |
11% |
15%(+) |
9% |
10% |
|
More say over the kind of support offered |
9% |
13%(+) |
10% |
9% |
|
More opportunities for group discussions with others in similar situations |
9% |
11% |
12% |
10% |
|
None of the above / nothing would improve them |
11% |
11% |
3%(-) |
14%(+) |
|
Sample size |
1,041 |
362 |
237 |
447 |
Source: Ipsos survey of service users who had initial engagement with No One Left Behind services between 6-18 months ago.(+,-): significantly higher or lower than ‘all’.