2.1 Survey purpose
The National Staff Survey gives all NHSScotland staff the opportunity to provide feedback on their experience of working for the organisation. The results are used to identify areas where things are going well and potential areas for improvement, to monitor trends and to assess organisational performance against the five key strands of the Staff Governance Standard.
The findings from the NHSScotland Staff Survey are used by a range of stakeholders, including:
- individual NHS Boards;
- the Scottish Government; and
- partnership groups such as the Scottish Partnership Forum (SPF) and the Scottish Workforce and Staff Governance (SWAG) Committee.
For further information see the NHSScotland Staff Governance website.
2.2 Policy context
Each NHS Board in Scotland must operate within the NHSScotland Governance Framework. Staff Governance is a key and integral part of this Framework and focuses on how NHSScotland staff are managed and feel they are managed. The commitment to Staff Governance was reinforced within the NHS Reform (Scotland) Act 2004 and implemented through the introduction of the Staff Governance Standard. The current (4th) edition of the Staff Governance Standard was published in June 2012.
In June 2013, the 2020 Workforce Vision 'Everyone Matters' was launched by the Cabinet Secretary for Health and Wellbeing. The Workforce Vision supports the 2020 Vision for Healthcare in Scotland and makes a commitment to valuing the workforce. Reflecting the views of 10,000 staff, it captures the changes that will be made to how NHSScotland staff work and the work they do. An 'Implementation Framework and Implementation Plan for 2014/15' was published in December 2013, and the 2015/16 Plan was published in November 2014. The implementation of the Staff Governance Standard is integral to the delivery of Everyone Matters.
The Staff Governance Standard sets out what employers must do to develop and manage their staff. It recognises that a motivated and engaged workforce leads to better organisational performance and an enhanced quality of service to patients. The revised Standard describes what staff can expect from their Boards, but also the corresponding staff responsibilities.
The Staff Governance Standard requires all Boards to demonstrate that staff are:
- Well informed
- Appropriately trained and developed
- Involved in decisions
- Treated fairly and consistently, with dignity and respect, in an environment where diversity is valued
- Provided with a continuously improving and safe working environment, promoting the health and wellbeing of staff, patients and the wider community.
Implementation of the Staff Governance Standard is monitored on an annual basis. Boards are expected to monitor progress across their organisations, and provide assurance to the Scottish Government. The national monitoring return which Boards submit to the Scottish Government is also expected to highlight the action being taken to address the issues identified by each Board's staff survey results.
The results presented in this report are set out according to these five elements of the Standard, along with findings relating to the overall experience of working for NHSScotland.
Email: Malcolm Summers