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Publication - Research and analysis

NHSSCOTLAND STAFF SURVEY 2014 National Report

Published
17 December 2014
Part of
Health and social care
ISBN
9781785440229

This National Report provides an overview of the results of the 2014 NHSScotland Staff Survey. The National Staff Survey gives all NHSScotland staff the opportunity to provide feedback on their experience of working for the organisation.

View supporting documents Supporting documents

Appendix D: Results by staff group

Table 1 ‐ Percentage of positive responses to questions relating to the overall experience of working for NHSScotland, by staff group.

Note: Sub questions for Q4‐8 A to F, Q5‐9 A to F and Q5‐15 A to F are not reported here due to the complexity of presenting the multiple reasons for not reporting.

Responses to negatively‐phrased questions have been treated in reverse to allow direct comparison with positively‐worded questions.

Staff Group
Total number of respondents 55077 44389 14183 789 1309 635 3754 624 739 1199 48 164 6126 1108 2065 16474 328 3076 1710
Section Question NHSScotland 2014 NHSScotland 2013 Administrative and Clerical Doctors in Training Executive Grades/Senior Managers Health Promotion Medical/Dental Medical/Dental Support Group Other Therapeutic Staff Pharmacy Salaried General Dental Practitioner Salaried General Practitioner Allied Health Profession Staff Ambulance Healthcare Science/Scientific and Technical Staff Nursing/Midwifery Staff Personal and Social Care Support Service Other staff Group
Well Informed Q1-1 I am kept well informed about what is happening in my health board 56 48 59 64 81 72 49 52 66 63 54 52 62 38 56 55 46 41 57
Q1-2 My line manager communicates effectively with me 63 61 64 62 79 76 55 57 77 66 60 66 69 42 58 64 65 52 68
Q1-3 When changes are made at work, I am clear how they will work out in practice 41 39 42 44 62 44 32 38 41 43 31 53 41 20 38 40 41 40 44
Q1-4 I am clear what my duties and responsibilities are 86 83 83 92 89 87 91 86 89 86 77 93 89 82 80 88 83 80 84
Q1-5 I understand how my work fits into the overall aims of my health board 78 66 79 82 88 83 72 76 79 80 72 79 78 69 75 78 65 77 79
Appropriately Trained and Developed Q2-1 In the last 12 months, have you had a Knowledge and Skills Framework (KSF) development review, performance review, appraisal, Personal Development Plan meeting or equivalent? ('Yes, KSF development review' & 'Yes, other type of performance review, appraisal, Personal Development Plan meeting or equivalent') 75 73 72 89 84 88 88 76 80 74 50 91 82 60 74 74 48 62 72
Q2-2 Did it help you to improve how you do your job? (based on the respondents answering either 'Yes' response to Q2-1) 43 39 38 77 62 49 45 37 42 39 42 63 45 24 32 43 59 44 43
Q2-3 Did it help you agree clear objectives for your work? (based on the respondents answering either 'Yes' response to Q2-1) 67 66 62 90 82 73 65 62 75 69 71 79 75 38 62 69 73 61 66
Q2-4 Did you agree a Personal Development Plan (PDP) or equivalent? (based on the respondents answering either 'Yes' response to Q2-1) 84 83 78 96 83 87 94 82 88 83 88 98 90 66 87 86 72 72 79
Q2-5 Have you received, or expect to receive, the training that was identified in that plan? (based on the respondents answering either 'Yes' response to Q2-4) 77 75 74 92 89 86 77 75 81 81 71 84 78 52 70 78 80 74 81
Involved in Decisions Q3-1 Staff are always consulted about changes at work 29 26 31 30 60 40 21 25 27 34 21 31 29 10 28 26 28 30 31
Q3-2 I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace 54 49 54 47 86 71 51 45 62 64 44 71 61 23 58 52 55 38 58
Q3-3 I am confident my ideas or suggestions would be listened to 42 37 44 40 74 54 36 36 47 51 38 59 45 14 40 40 43 30 47
Q3-4 I have a choice in deciding what I do at work 40 38 43 31 72 62 42 32 54 48 33 37 44 20 35 36 42 31 48
Treated Fairly and Consistently, with Dignity and Respect in an Environment where Diversity is Valued Q4-1 My line manager encourages me at work 63 59 62 70 82 80 55 57 77 67 52 56 69 42 56 64 68 49 69
Q4-2 I get the help and support I need from colleagues 79 76 77 90 86 86 84 77 87 77 81 86 85 67 69 80 80 68 81
Q4-3 My health board acts fairly and offers equality of opportunity with regard to career progression/promotion 59 44 58 75 78 66 62 60 65 69 65 62 64 31 59 56 61 53 60
Q4-4 During the past 12 months while working for my health board, have you experienced unfair discrimination from your manager? 94 92 95 98 97 96 96 93 95 96 96 98 96 87 94 94 96 90 95
Q4-5 During the past 12 months while working for my health board, have you experienced unfair discrimination from other colleagues? 93 92 94 96 96 94 95 93 93 94 94 98 95 85 92 92 94 90 94
Q4-6 Did you report the unfair discrimination you experienced? 35 34 34 30 44 39 32 29 41 29 25 20 33 30 31 35 46 40 28
Q4-7 Were you satisfied with the response you received? 26 27 27 50 30 18 14 11 30 19 0 0 40 21 23 27 38 22 26
Provided with a Continuously Improving and Safe Working Environment Promoting the Health and Wellbeing of Staff, Patients and the Wider Community Q5-1 I can meet all the conflicting demands on my time at work 45 42 60 53 42 59 32 56 46 41 38 35 37 38 41 38 40 53 53
Q5-2 There are enough staff for me to do my job properly 33 31 46 45 38 44 26 44 33 29 48 37 25 19 27 25 30 35 38
Q5-3 I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff 57 52 56 68 79 62 60 53 59 64 48 72 58 35 56 57 61 49 60
Q5-4 Have you had any health and safety training paid for or provided by my health board? E.g. Fire training, manual handling etc. ('Yes, in the last 12 months' & 'Yes, more than 12 months ago') 80 82 74 59 77 88 61 85 85 81 85 44 92 46 88 89 65 84 73
Q5-5 During the last 12 months while working for my health board have you experienced bullying/harassment from your manager? 91 89 92 97 95 92 94 91 93 93 96 97 94 84 90 90 92 88 93
Q5-6 During the past 12 months while working for my health board, have you experienced bullying/harassment from other colleagues? 85 85 87 91 87 88 88 84 90 87 89 92 88 77 82 83 91 84 87
Q5-7 Did you report the bullying/harassment you experienced? 37 36 39 31 43 49 34 34 48 37 33 50 37 33 32 37 37 42 35
Q5-8 Were you satisfied with the response you received? 37 37 38 36 37 47 27 43 23 37 50 43 46 22 33 38 24 32 38
Q5-10 During the past 12 months while working for my health board, have you experienced emotional/verbal abuse from patients/service users or other members of the public? 67 68 78 75 81 91 64 72 82 88 62 56 67 31 88 48 62 83 75
Q5-11 During the past 12 months while working for my health board, have you experienced physical violence from patients/service users or other members of the public? 92 91 100 95 99 99 96 96 98 100 96 97 96 74 98 80 94 97 96
Q5-12 Was it discriminatory in nature? 91 91 94 91 95 84 93 91 91 95 83 89 94 85 88 91 88 83 86
Q5-13 Did you report the emotional/verbal abuse or physical violence you experienced? 50 50 45 25 41 73 25 42 44 29 37 37 44 34 38 61 54 39 46
Q5-14 Were you satisfied with the response you received? 67 66 73 88 83 73 74 71 82 69 100 85 78 42 56 65 78 50 74
General Q6-1 Care of patients/service users is my health board's top priority 67 55 72 75 83 72 60 68 62 76 67 66 64 42 68 62 65 74 71
Q6-2 I am able to do my job to a standard I am personally pleased with 68 63 75 77 71 79 65 75 73 65 77 69 65 66 67 60 63 72 73
Q6-3 I am happy to go the 'extra mile' at work when required 90 87 91 92 96 93 91 90 92 91 92 88 91 83 86 89 93 85 91
Q6-4 I would recommend my workplace as a good place to work 61 50 62 74 73 73 61 59 67 60 63 70 62 39 50 60 64 56 63
Q6-5 I still intend to be working with my health board in 12 months time 79 75 79 64 78 81 77 81 76 81 88 79 78 76 77 80 76 80 77
Q6-6 I am satisfied with the sense of achievement I get from work 63 60 62 77 73 72 69 66 75 62 69 72 66 64 57 61 67 61 65

Contact

Email: Malcolm Summers

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