Publication - Research and analysis

NHSSCOTLAND STAFF SURVEY 2014 National Report

Published: 17 Dec 2014
Part of:
Health and social care
ISBN:
9781785440229

This National Report provides an overview of the results of the 2014 NHSScotland Staff Survey. The National Staff Survey gives all NHSScotland staff the opportunity to provide feedback on their experience of working for the organisation.

78 page PDF

2.1 MB

78 page PDF

2.1 MB

Contents
NHSSCOTLAND STAFF SURVEY 2014 National Report
Appendix C: Results by NHS Board

78 page PDF

2.1 MB

Appendix C: Results by NHS Board

Table 1 ‐ Percentage of positive responses to questions relating to the overall experience of working for NHSScotland, by NHS Board.

Mainland Health Boards Total number of respondents 55077 44389 4513 1681 1612 3152 2128 4723 9741 3200 3604 8356 4594
Section Question NHSScotland 2014 NHSScotland 2013 NHS Ayrshire and Arran NHS Borders NHS Dumfries and Galloway NHS Fife NHS Forth Valley NHS Grampian NHS Greater Glasgow and Clyde NHS Highland NHS Lanarkshire NHS Lothian NHS Tayside
Well Informed Q1-1 I am kept well informed about what is happening in my health board 56 48 64 45 60 52 57 59 59 47 59 52 58
Q1-2 My line manager communicates effectively with me 63 61 66 60 62 59 63 62 65 60 68 65 60
Q1-3 When changes are made at work, I am clear how they will work out in practice 41 39 44 37 43 41 41 41 40 37 45 44 38
Q1-4 I am clear what my duties and responsibilities are 86 83 87 88 84 86 85 87 86 84 88 88 84
Q1-5 I understand how my work fits into the overall aims of my health board 78 66 82 77 79 78 75 78 78 74 81 79 76
Appropriately Trained and Developed Q2-1 In the last 12 months, have you had a Knowledge and Skills Framework (KSF) development review, performance review, appraisal, Personal Development Plan meeting or equivalent? ('Yes, KSF development review' & 'Yes, other type of performance review, appraisal, Personal Development Plan meeting or equivalent') 75 73 71 86 70 69 81 67 82 71 83 74 68
Q2-2 Did it help you to improve how you do your job? (based on the respondents answering either 'Yes' response to Q2-1) 43 39 45 42 45 41 39 47 43 38 43 47 41
Q2-3 Did it help you agree clear objectives for your work? (based on the respondents answering either 'Yes' response to Q2-1) 67 66 72 70 67 63 61 73 67 59 64 75 63
Q2-4 Did you agree a Personal Development Plan (PDP) or equivalent? (based on the respondents answering either 'Yes' response to Q2-1) 84 83 88 84 81 82 78 84 88 79 85 88 83
Q2-5 Have you received, or expect to receive, the training that was identified in that plan? (based on the respondents answering either 'Yes' response to Q2-4) 77 75 80 70 82 78 78 80 75 75 77 79 78
Involved in Decisions Q3-1 Staff are always consulted about changes at work 29 26 30 25 33 26 28 29 27 27 30 30 27
Q3-2 I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace 54 49 54 53 60 53 55 53 52 55 55 56 53
Q3-3 I am confident my ideas or suggestions would be listened to 42 37 43 40 45 43 43 41 40 42 44 45 41
Q3-4 I have a choice in deciding what I do at work 40 38 39 42 43 41 39 42 40 43 40 42 39
Treated Fairly and Consistently, with Dignity and Respect in an Environment where Diversity is Valued Q4-1 My line manager encourages me at work 63 59 65 64 65 58 61 62 63 60 66 64 59
Q4-2 I get the help and support I need from colleagues 79 76 80 79 78 80 81 81 79 78 82 80 78
Q4-3 My health board acts fairly and offers equality of opportunity with regard to career progression/promotion 59 44 64 55 62 58 58 61 60 56 60 60 57
Q4-4 During the past 12 months while working for my health board, have you experienced unfair discrimination from your manager? 94 92 95 96 95 94 95 96 94 94 95 95 93
Q4-5 During the past 12 months while working for my health board, have you experienced unfair discrimination from other colleagues? 93 92 93 93 93 94 93 93 93 93 93 93 93
Q4-6 Did you report the unfair discrimination you experienced? 35 34 35 41 32 32 35 33 34 35 34 36 40
Q4-7 Were you satisfied with the response you received? 26 27 25 25 39 27 27 34 23 26 35 28 21
Provided with a Continuously Improving and Safe Working Environment Promoting the Health and Wellbeing of Staff, Patients and the Wider Community Q5-1 I can meet all the conflicting demands on my time at work 45 42 48 41 47 48 39 41 47 42 45 43 44
Q5-2 There are enough staff for me to do my job properly 33 31 36 27 34 34 27 28 34 32 33 31 32
Q5-3 I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff 57 52 58 56 61 57 56 57 57 57 59 59 55
Q5-4 Have you had any health and safety training paid for or provided by my health board? E.g. Fire training, manual handling etc. ('Yes, in the last 12 months' & 'Yes, more than 12 months ago') 80 82 88 84 91 85 79 73 77 79 85 85 87
Q5-5 During the last 12 months while working for my health board have you experienced bullying/harassment from your manager? 91 89 93 92 91 89 91 92 91 91 92 92 89
Q5-6 During the past 12 months while working for my health board, have you experienced bullying/harassment from other colleagues? 85 85 86 86 85 86 86 85 86 84 87 86 84
Q5-7 Did you report the bullying/harassment you experienced? 37 36 39 37 36 33 37 37 38 36 39 39 41
Q5-8 Were you satisfied with the response you received? 37 37 40 37 38 40 43 40 38 35 42 35 33
Q5-10 During the past 12 months while working for my health board, have you experienced emotional/verbal abuse from patients/service users or other members of the public? 67 68 66 65 71 64 60 63 68 67 64 62 69
Q5-11 During the past 12 months while working for my health board, have you experienced physical violence from patients/service users or other members of the public? 92 91 91 89 92 91 90 90 93 93 94 90 91
Q5-12 Was it discriminatory in nature? 91 91 92 93 90 93 91 92 91 91 93 92 91
Q5-13 Did you report the emotional/verbal abuse or physical violence you experienced? 50 50 47 62 53 48 54 51 50 48 52 54 49
Q5-14 Were you satisfied with the response you received? 67 66 66 75 70 71 62 65 65 65 67 73 71
General Q6-1 Care of patients/service users is my health board's top priority 67 55 73 58 71 63 65 64 66 63 68 66 70
Q6-2 I am able to do my job to a standard I am personally pleased with 68 63 70 61 70 67 62 63 68 65 68 68 67
Q6-3 I am happy to go the 'extra mile' at work when required 90 87 92 88 90 90 89 90 89 90 92 92 89
Q6-4 I would recommend my workplace as a good place to work 61 50 66 56 66 59 60 57 60 59 63 63 61
Q6-5 I still intend to be working with my health board in 12 months time 79 75 86 75 80 78 78 74 81 78 81 80 79
Q6-6 I am satisfied with the sense of achievement I get from work 63 60 66 62 67 64 62 60 63 62 64 66 63

Table 2 ‐ Percentage of positive responses to questions relating to the overall experience of working for NHSScotland, by NHS Board.

Note: Sub questions for Q4‐8 A to F, Q5‐9 A to F and Q5‐15 A to F are not reported here due to the complexity of presenting the multiple reasons for not reporting.

Responses to negatively‐phrased questions have been treated in reverse to allow direct comparison with positively‐worded questions.

Island Boards National Bodies/Special Boards
Total number of respondents 55077 44389 302 386 472 593 236 274 2493 568 714 1427 308
Section Question NHSScotland 2014 NHSScotland 2013 NHS Orkney NHS Shetland NHS Western Isles NHS Education for Scotland NHS Health Scotland Healthcare Improvement Scotland NHS National Services Scotland NHS National Waiting Times Centre NHS24 Scottish Ambulance Service The State Hospital
Well Informed Q1-1 I am kept well informed about what is happening in my health board 56 48 41 49 60 58 69 60 64 70 42 44 49
Q1-2 My line manager communicates effectively with me 63 61 66 65 62 71 78 75 69 65 65 46 54
Q1-3 When changes are made at work, I am clear how they will work out in practice 41 39 35 41 46 44 27 32 42 48 33 24 31
Q1-4 I am clear what my duties and responsibilities are ('Always' & 'Often') 86 83 85 83 84 84 80 78 83 86 88 81 78
Q1-5 I understand how my work fits into the overall aims of my health board ('Always' & 'Often') 78 66 75 75 74 73 67 70 78 85 82 72 76
Appropriately Trained and Developed Q2-1 In the last 12 months, have you had a Knowledge and Skills Framework (KSF) development review, performance review, appraisal, Personal Development Plan meeting or equivalent? ('Yes, KSF development review' & 'Yes, other type of performance review, appraisal, Personal Development Plan meeting or equivalent') 75 73 74 59 50 87 93 93 82 72 77 60 81
Q2-2 Did it help you to improve how you do your job? (based on the respondents answering either 'Yes' response to Q2-1) 43 39 44 41 49 48 50 36 37 42 37 29 40
Q2-3 Did it help you agree clear objectives for your work? (based on the respondents answering either 'Yes' response to Q2-1) 67 66 68 63 65 78 76 75 65 68 52 45 66
Q2-4 Did you agree a Personal Development Plan (PDP) or equivalent? (based on the respondents answering either 'Yes' response to Q2-1) 84 83 75 73 77 94 95 92 82 84 56 67 89
Q2-5 Have you received, or expect to receive, the training that was identified in that plan? (based on the respondents answering either 'Yes' response to Q2-4) 77 75 72 79 80 81 79 78 78 77 68 58 70
Involved in Decisions Q3-1 Staff are always consulted about changes at work 29 26 23 27 40 36 51 39 38 34 21 16 23
Q3-2 I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace 54 49 55 63 58 58 68 70 58 58 35 32 46
Q3-3 I am confident my ideas or suggestions would be listened to 42 37 45 44 46 48 45 49 41 45 26 22 33
Q3-4 I have a choice in deciding what I do at work ('Always' & 'Often') 40 38 45 47 45 51 58 45 41 38 18 28 35
Treated Fairly and Consistently, with Dignity and Respect in an Environment where Diversity is Valued Q4-1 My line manager encourages me at work 63 59 69 66 65 75 83 73 67 61 67 46 54
Q4-2 I get the help and support I need from colleagues 79 76 81 80 77 83 84 75 79 76 82 69 79
Q4-3 My health board acts fairly and offers equality of opportunity with regard to career progression/promotion 59 44 57 53 46 70 65 60 63 63 49 37 40
Q4-4 During the past 12 months while working for my health board, have you experienced unfair discrimination from your manager? 94 92 97 94 94 97 96 97 95 95 95 89 82
Q4-5 During the past 12 months while working for my health board, have you experienced unfair discrimination from other colleagues? 93 92 93 91 91 97 94 94 94 92 93 86 84
Q4-6 Did you report the unfair discrimination you experienced? 35 34 35 39 29 25 40 27 35 39 32 29 36
Q4-7 Were you satisfied with the response you received? 26 27 33 11 35 50 13 67 29 27 13 21 7
Provided with a Continuously Improving and Safe Working Environment Promoting the Health and Wellbeing of Staff, Patients and the Wider Community Q5-1 I can meet all the conflicting demands on my time at work 45 42 40 39 48 58 56 55 57 55 56 40 50
Q5-2 There are enough staff for me to do my job properly 33 31 29 32 47 52 46 39 45 41 30 21 35
Q5-3 I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff 57 52 51 59 58 62 64 56 61 60 43 40 34
Q5-4 Have you had any health and safety training paid for or provided by my health board? E.g. Fire training, manual handling etc. ('Yes, in the last 12 months' & 'Yes, more than 12 months ago') 80 82 85 86 89 70 87 68 74 91 55 44 82
Q5-5 During the last 12 months while working for my health board have you experienced bullying/harassment from your manager? 91 89 94 92 91 95 95 92 94 90 91 85 80
Q5-6 During the past 12 months while working for my health board, have you experienced bullying/harassment from other colleagues? 85 85 85 77 84 92 90 82 89 82 86 79 76
Q5-7 Did you report the bullying/harassment you experienced? 37 36 26 44 36 29 43 38 38 41 36 31 34
Q5-8 Were you satisfied with the response you received? 37 37 54 33 49 28 54 42 41 29 33 23 11
Q5-10 During the past 12 months while working for my health board, have you experienced emotional/verbal abuse from patients/service users or other members of the public? 67 68 77 69 76 94 97 97 92 82 41 42 57
Q5-11 During the past 12 months while working for my health board, have you experienced physical violence from patients/service users or other members of the public? 92 91 97 98 95 100 100 100 100 96 100 79 80
Q5-12 Was it discriminatory in nature? 91 91 94 94 93 89 100 89 87 84 82 85 74
Q5-13 Did you report the emotional/verbal abuse or physical violence you experienced? 50 50 39 48 50 30 50 56 42 39 42 33 73
Q5-14 Were you satisfied with the response you received? 67 66 70 70 83 73 100 80 57 68 61 42 63
General Q6-1 Care of patients/service users is my health board's top priority 67 55 61 65 69 68 50 74 72 80 83 49 76
Q6-2 I am able to do my job to a standard I am personally pleased with 68 63 64 66 72 77 72 70 73 79 74 66 67
Q6-3 I am happy to go the 'extra mile' at work when required 90 87 87 88 88 92 92 93 89 93 85 85 78
Q6-4 I would recommend my workplace as a good place to work 61 50 60 60 69 68 59 61 64 76 48 44 48
Q6-5 I still intend to be working with my health board in 12 months time 79 75 75 72 77 65 59 65 77 77 60 76 71
Q6-6 I am satisfied with the sense of achievement I get from work 63 60 62 65 64 67 63 53 61 71 50 64 54

Contact

Email: Malcolm Summers