National Care Service - keeping care support local part 1 – local services: regional forums - findings summary

In summer 2023, we held events across Scotland as part of our work to co-design the National Care Service (NCS). The events covered different themes. This report contains feedback on the Keeping care support local part one – local services theme.

What’s next for the National Care Service

The Scottish Government remains committed to delivering a National Care Service to improve quality, fairness and consistency of provision that meets individuals’ needs. We are also working to make improvements to the social care system now.

What we have learned during the summer events will inform these early improvements, as well as the future structures and policies of the NCS, including the National Care Service (Scotland) Bill.

The Bill is currently in Committee stage in the Scottish Parliament. In January 2024, MSPs will take their first vote on the general principle of the Bill. This is called Stage 1.

Over the next 18 months we will continue to co-design with people who have experience of accessing and delivering social care support to design the National Care Service.

We will be doing additional work with people from groups we know are currently under represented in our work so far.

In the meantime, we will continue to drive forward improvements across the social care sector, including improving terms and conditions for our valued workforce - making it an attractive profession and bringing even more talent into the sector.

Getting involved

We want to hear from as many voices as possible as we shape and develop the new National Care Service. If you’d like to share your experience or views, you can join our Lived Experience Expert Panel. If you join the panel, you’ll be invited to take part in different things like:

  • surveys
  • interviews
  • helping come up with ideas about what the NCS could look like
  • helping us understand what our research is telling us helping us make sure we’re designing the NCS to meet everyone’s needs

For more information about the National Care Service, visit



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