Independent Review of Adult Disability Payment: final report - easy read

Processes That Work

Some disabled people think that applying for Adult Disability Payment can be too difficult. It can be hard to access and makes them feel stressed and worried.

The system should be easier, and the eligibility rules should be reviewed. This would make things better for disabled people.

There is evidence that shows spending more on supporting disabled people can improve the economy and wellbeing.

The report recommends that the system should be improved to allow people to track and follow the progress of their application.

The system should also try to reduce phone waiting times and decisions should be clear and made faster.

The application form should be checked and updated to make it shorter and faster to fill in.

The questions should be written in a way that helps people to explain how their disability or condition affects their daily life.

Social Security Scotland should think about how they listen to other people helping the client, so they do not need their written permission to speak to Social Security Scotland.

Social Security Scotland should keep thinking about how to be fair and make sure the rules for who can get support are correct and work well.