Key Performance Indicators
Throughout the analysis of iMatter there is focus on 4 KPIs, all of which have improved in 2019.
Overall Response Rate
Questionnaires Issued: 179,453
The response rate is calculated as the percentage of questionnaires issued that have been completed and returned within the allowable time.
In total 179,453 questionnaires were issued. 25,782 (14%) of these were to social care staff within participating H & SCPs and 153,671 (86%) were NHSScotland staff. A total of 111,512 usable responses were received. This equates to an overall response rate of 62%. This response rate has increased from 59% in 2018.
The level of No Report is tracked at a Team, Directorate and Board level*. This shows the proportion within each group who have not achieved the response rate threshold.
Overall 4 out of 22 Boards and 34% of Teams did not receive an iMatter report. This is a notable improvement from 2018 when 9 Boards and 38% of Teams did not receive an iMatter report.
Employee Engagement Index Score (EEI)
The Employee Engagement Index (EEI) is calculated based on the number of responses for each point on the scale (Strongly Agree to Strongly Disagree) multiplied by its number value (6 to 1). These scores are added together and divided by the overall number of responses to give the score to show level of engagement.
The 2019 EEI Score for Health and Social Care is 76, an improvement of one point from the 2017 score. No EEI was published in 2018 as the response rate threshold was not achieved.
Action Plans Agreed
Action Plans Agreed
Each team is invited to complete a continuous improvement action plan. 58% of teams had an agreed Action Plan in place within 12 weeks of receiving iMatter results. This is a small improvement on the 56% achieved in 2018.
*Note: From 2020 it is anticipated that the reported KPI will be the percentage of teams issued with reports.
Key Performance Indicators (KPIs) by Board
The table below shows the KPIs for each of the Health and Social Care Boards.
|Board||Response Rate||EEI||No Report*||Action Plans|
|Health & Social Care||62%||76||34%||58%|
|Golden Jubilee Foundation||67%||77||29%||52%|
|Healthcare Improvement Scotland||90%||78||19%||73%|
|NHS Ayrshire & Arran||60%||76||34%||55%|
|NHS Borders||53%||No Report||47%||70%|
|NHS Dumfries & Galloway||66%||74||25%||58%|
|NHS Education for Scotland||87%||82||10%||93%|
|NHS Forth Valley||68%||75||26%||72%|
|NHS Greater Glasgow & Clyde||59%||No Report||37%||57%|
|NHS Health Scotland||93%||81||0%||100%|
|NHS National Services Scotland||82%||76||13%||88%|
|NHS Western Isles||56%||No Report||43%||13%|
|Scottish Ambulance Service||59%||No Report||42%||82%|
|The State Hospital||79%||77||8%||79%|
* Teams with No Report are teams of more than 4 people who did not achieve a 60% response rate and teams of 4 or less people that did not achieve 100% response rate. As the No Report KPI is a ‘negative’ metric the lower the percentage for this metric the better the performance.