Publication - Corporate report

Health and social care staff experience: report 2019

Independent report by Webropol providing detailed information and analysis of staff experience in Health and Social Care.

88 page PDF

3.0 MB

88 page PDF

3.0 MB

Contents
Health and social care staff experience: report 2019
Key Performance Indicators

88 page PDF

3.0 MB

Key Performance Indicators

Throughout the analysis of iMatter there is focus on 4 KPIs, all of which have improved in 2019.

Overall Response Rate 

62% 

Questionnaires Issued: 179,453 
Responses Received: 111,512

Response Rate

The response rate is calculated as the percentage of questionnaires issued that have been completed and returned within the allowable time.  

In total 179,453 questionnaires were issued. 25,782 (14%) of these were to social care staff within participating H & SCPs and 153,671 (86%) were NHSScotland staff.  A total of 111,512 usable responses were received.  This equates to an overall response rate of 62%. This response rate has increased from 59% in 2018. 

No Report 

4 Boards

34% Teams

No Report

The level of No Report is tracked at a Team, Directorate and Board level*. This shows the proportion within each group who have not achieved the response rate threshold.

Overall 4 out of 22 Boards and 34% of Teams did not receive an iMatter report. This is a notable improvement from 2018 when 9 Boards and 38% of Teams did not receive an iMatter report.

EEI Score 
76

Employee Engagement Index Score (EEI)

The Employee Engagement Index (EEI) is calculated based on the number of responses for each point on the scale (Strongly Agree to Strongly Disagree) multiplied by its number value (6 to 1).  These scores are added together and divided by the overall number of responses to give the score to show level of engagement.

The 2019 EEI Score for Health and Social Care is 76, an improvement of one point from the 2017 score. No EEI was published in 2018 as the response rate threshold was not achieved.

Action Plans Agreed 

58%

Action Plans Agreed 

Each team is invited to complete a continuous improvement action plan. 58% of teams had an agreed Action Plan in place within 12 weeks of receiving iMatter results. This is a small improvement on the 56% achieved in 2018.

*Note: From 2020 it is anticipated that the reported KPI will be the percentage of teams issued with reports.

Key Performance Indicators (KPIs) by Board

The table below shows the KPIs for each of the Health and Social Care Boards.

Board Response Rate EEI No Report* Action Plans
Health & Social Care 62% 76 34% 58%
Golden Jubilee Foundation  67% 77 29% 52%
Healthcare Improvement Scotland  90% 78 19% 73%
NHS 24  65% 78 43% 54%
NHS Ayrshire & Arran  60% 76 34% 55%
NHS Borders  53% No Report 47% 70%
NHS Dumfries & Galloway  66% 74 25% 58%
NHS Education for Scotland  87% 82 10% 93%
NHS Fife  62% 76 36% 42%
NHS Forth Valley  68% 75 26% 72%
NHS Grampian  62% 77 35% 52%
NHS Greater Glasgow & Clyde  59% No Report 37% 57%
NHS Health Scotland  93% 81 0% 100%
NHS Highland  60% 74 37% 49%
NHS Lanarkshire  65% 79 30% 77%
NHS Lothian  63% 77 34% 57%
NHS National Services Scotland  82% 76 13% 88%
NHS Orkney  66% 75 30% 70%
NHS Shetland  63% 78 33% 41%
NHS Tayside 61% 75 38% 47%
NHS Western Isles  56% No Report 43% 13%
Scottish Ambulance Service  59% No Report 42% 82%
The State Hospital  79% 77 8% 79%

* Teams with No Report are teams of more than 4 people who did not achieve a 60% response rate and teams of 4 or less people that did not achieve 100% response rate. As the No Report KPI is a ‘negative’ metric the lower the percentage for this metric the better the performance.


Contact

Email: alison.carmichael@gov.scot