Publication - Corporate report

Health and social care staff experience: report 2019

Independent report by Webropol providing detailed information and analysis of staff experience in Health and Social Care.

88 page PDF

3.0 MB

88 page PDF

3.0 MB

Contents
Health and social care staff experience: report 2019
Appendix 7: Staff Experience Framework

88 page PDF

3.0 MB

Appendix 7: Staff Experience Framework

Staff Experience Continuous Improvement Framework
Health Care Quality Strategy 2010 3 Quality Ambitions Person-Centred, Safe & Effective
MacLeod Enablers/ Healthy Working Lives MacLeod:
Leadership
MacLeod:
Engaging Managers
MacLeod:
Employee Voice
MacLeod:
Integrity to the Values & Purpose
Health and Well-being
Staff Governance Standard Strands SG1:
Well Informed
SG2:
Appropriately Trained & Developed
SG3:
Involved in Decisions
SG4:
Treated Fairly & Consistently, with Dignity & Respect, in an Environment where Diversity is Valued
SG5:
Provided with a Continuously Improving & Safe Working Environment, Promoting the Health & Wellbeing of Staff, Patients and the Wider Community
Staff Experience Components Visible & Consistent Leadership Sense of Vision, Purpose & Values Role Clarity Clear, Appropriate & Timeously Communication Learning & Growth Performance Development  & Review Access to Time & Resources Recognition & Rewards Confidence & Trust in Management Listened to & Acted Upon Partnership Working Empowered to Influence Valued as an Individual Effective Team Working Consistent Application of Employment Policy & Procedures Performance Management Appropriate Behaviours & Supportive Relationships Job Satisfaction Assessing Risk & Monitoring Work Stress & Workload Health & Well-being Support
KSF Core Dimensions C1 C1 C2 C1 C2 C2 C2 C2 C6 C4 C4 C4 C6 C5 C6 C5 C6 C5 C3 C3

Contact

Email: alison.carmichael@gov.scot