Publication - Report

Health and social care staff experience: report 2017

This report presents the 2017 national iMatter results together with national Dignity at Work survey results.

101 page PDF

2.9 MB

101 page PDF

2.9 MB

Contents
Health and social care staff experience: report 2017
Dignity at Work Survey 2017

101 page PDF

2.9 MB

Dignity at Work Survey 2017

Purpose of the Survey

The Dignity at Work Survey was commissioned by the Scottish Government and carried out independently by Webropol Ltd, who provide the software and service used for the delivery of the iMatter Staff Engagement Portal.

The survey was designed to give Health and Social Care Staff in Scotland an opportunity to tell us how they felt about dignity at work in their workplace. The areas addressed in the survey are not currently covered by iMatter and include: bullying and harassment, discrimination, abuse and violence from patients and the public, resourcing and whistleblowing.

About the Survey

The questions asked in the 2017 Dignity at Work Survey were selected from the dignity at work questions used in 2014 and 2015 national Staff Survey, although the term “health board” was replaced with “organisation”.

The question structure of the follow-up questions “I did not report” differ in 2017 compared to previous years as there was no split between their manager/other colleagues and emotional or verbal abuse/physical violence in regards to reasons why the experience was not reported. In 2017, the question was split to provide more focused information. As a result, it is difficult to see where the greatest improvements have been made compared to previous years.

In line with iMatter, the Dignity at Work Survey has included those staff employed by the local authority who work in a Health & Social Care Partnership ( HSCP), who chose to participate. Demographic and staff grouping data was also collected in the survey and has been used within the Dignity at Work Survey section of the national report. This data was reported per health board and cannot be associated to any specific individual or their response.

The neutral response option has been removed from the three attitudinal questions, increasing the number of options from five to six, with three positive and three negative options.

Data Collection

The Dignity at Work Survey was conducted using both electronic and paper surveys, and was distributed to the NHSScotland employee population, as well as those employed by the local authority who work in a Health & Social Care Partnership ( HSCP), where the HSCP has chosen to participate in the Dignity at Work Survey.

The survey represents the views of staff who responded in 22 health boards, and participating staff in 12 HSCPs. Of the 63,264 respondents 3,407 (5%) were those who identified themselves as local authority staff within HSCPs, and have been included within the associated Health Board and NHSScotland figures.

The survey was published electronically on 6th November 2017 and remained open for a three-week period to collect responses to mirror the iMatter questionnaire response period. Paper copies of the survey were available to print and distribute on the same day, with a deadline to return to Webropol by 11th December. During this data collection process, reminders to complete the survey were sent on a weekly basis. All paper responses received within the deadline were input into the system by 5th January 2018.

In order to get reliable data the following actions were taken during this process. Firstly, the data was collected with full anonymity for the respondent which means individuals could not be identified with regards to the answers. The QR code and email link holds specific data which allows the Webropol system to ensure the responses are uploaded to the correct Directorate for the Dignity at Work Survey. Also it ensures that answers are not given multiple times by the same respondent.

Furthermore, answering each question was optional, which ensured that respondents were not forced into having an opinion on questions which they would rather not answer. These actions have caused the report to have a partial loss of data as questions and options can be skipped but the answers included in the report have a higher level of credibility.

The advantage of the electronic survey over a paper response is a decreased risk of partial data loss. This is due to the increased risk of missing questions or completion errors with paper responses, for example selecting more than one answer to the same question where only 1 response is required. This is avoided in electronic surveys due to the way they are set up. Another disadvantage of postal surveys is the increased time for submitting responses, the time taken to send a postal survey can in some cases result to missing surveys or delays. However, paper surveys also come with their own advantages such as reaching out to more respondents, particularly those who work in areas where access to computers is limited or not required, which can result in an increased response rate.

Response Rates

In 2017, the Dignity at Work Survey achieved a 36% response rate, representing 63,264 respondents out of 173,621 recipients who completed the survey. Of the 173,621 recipients 12,810 (7%) were staff who identified themselves as local authority employees within HSCPs. Of the 63,264 respondents 3,407 (5%) were those who identified themselves as local authority staff within HSCPs. This response rate is similar to earlier years such as the 2015 national staff survey, which achieved a 38% response rate, and 35% in 2014.

Organisation

Response Rate 2015

Improvement

Response Rate 2017

Golden Jubilee

37%

Down

35%

Health Improvement Scotland

80%

Down

69%

NHS 24

61%

Down

46%

NHS Ayrshire & Arran

45%

Down

39%

NHS Borders

49%

Down

36%

NHS Dumfries & Galloway

41%

Down

21%

NHS Education for Scotland

55%

Down

48%

NHS Fife

39%

No change

39%

NHS Forth Valley

42%

Down

41%

NHS Grampian

37%

Up

40%

NHS Greater Glasgow & Clyde

30%

Up

33%

NHS Health Scotland

84%

Down

73%

NHS Highland

33%

No change

33%

NHS Lanarkshire

35%

Down

30%

NHS Lothian

38%

No change

38%

NHS National Services Scotland

77%

Down

63%

NHS Orkney

53%

Down

50%

NHS Shetland

65%

Down

33%

NHS Tayside

35%

Down

34%

NHS Western Isles

48%

Down

42%

Scottish Ambulance Service

37%

Down

34%

The State Hospital

34%

Up

52%

The total number of surveys sent increased from 160,635 in 2015 to 173,621 in 2017. Despite the fact that a smaller proportion of respondents answered the questionnaire in 2017, the total number of survey responses received has increased by 4% from 60,681 in 2015 to 63,264 in 2017. This is due to the total number of surveys sent being greater in 2017 compared to previous years. It should be noted this includes local authority staff not previously included.

For previous years the survey was live for a period of 6 weeks to collect answers. This year it was open for 3 weeks to reflect the iMatter questionnaire completion period. It should be noted that the reduction in the live period may have impacted on the response rate compared to previous years.

The majority of surveys were sent by email (83%), achieving a response rate of 41%. Paper surveys achieved a response rate of 16%. An overall response rate of 36% was achieved.

Electronic

Paper

Total

Surveys Sent

144,624

28,997

173,621

Responses Received

58,668

4,599

63,264

Response Rate

41%

16%

36%

1,429 (0.8%) of the surveys were received by Webropol past the deadline. Since these were received within 5 working days, in the spirit of inclusion the Scottish Government agreed that these responses should be included.

The response rates achieved by the organisations varied significantly. The organisations with the highest response rates were the following:

  • NHS Health Scotland: 73%
  • Healthcare Improvement Scotland: 69%
  • NHS National Services Scotland: 63%

The organisations with the lowest response rates were the following:

  • NHS Dumfries & Galloway: 21%
  • NHS Lanarkshire: 30%
  • NHS Shetland: 33%

The organisations which achieved the highest response rates have a lower number of staff which in turn resulted in a lower number of surveys being sent, including paper surveys. This shows that organisations with a smaller staff population achieved a significant response ratio considering their size.

The response rate for paper was low for the following organisations:

  • NHS Dumfries & Galloway, 1 completed out of 393 surveys sent (0%)
  • NHS Fife, 61 completed out of 1,832 surveys sent (3%)
  • NHS Forth Valley, 25 completed out of 689 surveys sent (4%)

The 2017 survey contained no mandatory questions which meant that the survey could be submitted with unanswered questions leading to partial responses.

The questions respondents chose not to answer most were:

  • The demographic question relating to sexuality.
  • During the past 12 months while working for your organisation have you experienced emotional/verbal abuse from patients/service users or other members of the public?
  • During the past 12 months while working for your organisation, have you experienced physical violence from patients/service users or other members of the public?

The questions respondents chose to answer most were:

  • During the past 12 months while working for your organisation, have you experienced unfair discrimination from your manager? This was also the first question within the survey.
  • During the past 12 months while working for your organisation, have you experienced bullying/harassment from your manager.

There is no pattern that indicates that questions toward the end of the survey had a higher share of respondents not answering those questions.

Dignity at Work Survey 2017 Results

Response rate 36%

Unfair Discrimination

During the past 12 months while working for your organisation, have you experienced unfair discrimination from your manager?

Number of respondents: 62893

Positive response 95%

Did you report the unfair discrimination you experienced?

Number of respondents: 3076

Positive response 28%

Were you satisfied with the response that you received?

Number of respondents: 851

Positive response 18%

I did not report the unfair discrimination because......

Number of respondents: 2350

Reasons for not reporting discrimination

During the past 12 months while working for your organisation, have you experienced unfair discrimination from other colleagues?

Number of respondents: 62495

Positive response 94%

Did you report the unfair discrimination you experienced?

Number of respondents: 3491

Positive response 34%

Were you satisfied with the response you received?

Number of respondents: 1179

Positive response 26%

I did not report the unfair discrimination because......

Number of respondents: 2274

Reasons for not reporting discrimination

95% of respondents had not experienced unfair discrimination from their manager. Of the 5% that did experience unfair discrimination from their manager 28% reported it. Of those who reported it 18% felt satisfied with the response they had received.

Staff were more likely to report unfair discrimination from other colleagues than from their manager. Results showed that of those who responded 34% reported unfair discrimination from other colleagues compared to 28% from their manager.

Of those who responded, the 3 main concerns identified for not reporting unfair discrimination were “I felt nothing would happen”, “I feared what would happen if I reported it” and “I was concerned about confidentiality”. This was the same whether the discrimination was from other colleagues or their manager. However, the concerns were higher if the discrimination was related to a manager.

Reason for not reporting

Discrimination from their manager

% = Agree

Discrimination from other colleagues

% = Agree

I felt nothing would happen

97%

91%

I feared what would happen if I did report it

89%

79%

I was concerned about confidentiality

87%

82%

Bullying/Harassment

During the past 12 months while working for your organisation, have you experienced bullying/harassment from your manager?

Number of respondents: 62725

Positive response 91%

Did you report the bullying/harassment you experienced?

Number of respondents: 5634

Positive response 25%

Were you satisfied with the response you received?

Number of respondents: 1525

Positive response 27%

I did not report the bullying/harassment because...

Number of respondents: 4283

Reasons for not reporting bullying/harassment

During the past 12 months while working for your organisation, have you experienced bullying/harassment from other colleagues?

Number of respondents: 62489

Positive response 85%

Did you report the bullying/harassment you experienced?

Number of respondents: 9193

Positive response 43%

Were you satisfied with the response you received?

Number of respondents: 3893

Positive response 38%

I did not report the bullying/harassment because...

Number of respondents: 5211

Reasons for not reporting bullying/harassment

During the past year, 91% of respondents had not experienced bullying/harassment from their manager. Of the 9% of the respondents who had experienced bullying/harassment from their manager, 25% of these reported it. Of those who had reported it 27% felt satisfied with the response they received.

85% of respondents had not experienced bullying/harassment from other colleagues. Of the 15% of the respondents who did experience bullying/harassment from other colleagues 43% stated they had reported it. Of those that reported it, 38% were satisfied with the response they received.

Of those who responded, the results indicate that a higher number of respondents experienced bullying/harassment from other colleagues rather than from their manager.

Results show that 43% reported bullying/harassment from other colleagues, of which 38% were satisfied with the response they received. This compares to 25% reporting bullying/harassment from their manager, of which 27% were satisfied with the response they received.

Of those who responded, the 3 main concerns identified for not reporting bullying/ harassment were “I felt nothing would happen”, “I feared what would happen if I reported it” and “I was concerned about confidentiality”. This was the same whether the bullying/harassment was from other colleagues or their manager. However, the results indicate that the concerns were higher if the bullying/harassment was related to their manager.

Reason for not reporting

Bullying/Harassment from your manager

% = Agree

Bullying/Harassment from other colleagues

% = Agree

I felt nothing would happen

94%

87%

I feared what would happen if I did report it

90%

79%

I was concerned about confidentiality

87%

79%

Abuse and Violence

During the past 12 months while working for your organisation, have you experienced emotional/verbal abuse from patients/service users or other members of the public?

Number of respondents: 62010

Positive response 71%

Did you report the emotional/verbal abuse you experienced?

Number of respondents: 17649

Positive response 50%

Were you satisfied with the response you received?

Number of respondents: 8839

Positive response 65%

I did not report the emotional/verbal abuse because...

Number of respondents: 8258

Reasons for not reporting emotional/verbal abuse

During the past 12 months while working for your organisation, have you experienced physical violence from patients/service users or other members of the public?

Number of respondents: 62066

Positive response 93%

Did you report the physical violence you experienced?

Number of respondents: 4392

Positive response 79%

Were you satisfied with the response that you received?

Number of respondents: 3413

Positive response 60%

I did not report the physical violence because...

Number of respondents: 876

Reasons for not reporting physical violence

The results indicate 71% of respondents had not experienced emotional/verbal abuse from patients/service users or other members of the public. Of those who responded 50% indicated they had reported the experience. Of those who reported it 65% were satisfied with the response they received.

Of those who responded 93% reported that they had not experienced physical violence from patients/service users or other members of the public. Of the 7% who experienced physical violence and answered the question on whether they had reported it, 79% responded that they had. 60% were satisfied with the response they received.

Of those who did not report any verbal abuse or physical violence experienced, the 3 main reasons identified were “I felt nothing would happen”, “I thought it would take too much time to report it” and “I thought it would take too long for anything to be done about it”. The results for not reporting any verbal abuse or physical violence show a strong similarity.

Reason for not reporting

Emotional/Verbal Abuse

% = Agree

Physical Violence

% = Agree

I felt nothing would happen

73%

75%

I thought it would take too much time to report it

43%

39%

I thought it would take too long for anything to be done about it

40%

38%

The tables below show the percentage of positive responses to questions relating to the overall experience of working for your organisation.

  • Did you experience … – The % represents those respondents who answered “no”.
  • Did you report – The % represents those respondents who answered “yes”.
  • Satisfied with response – The % represents those respondents who answered “yes”.

Unfair Discrimination

Organisation

During the past 12 months while working for your organisation, have you experienced unfair discrimination from your manager?

During the past 12 months while working for your organisation, have you experienced unfair discrimination from other colleagues?

Did you experience % = no

Did you report

% = yes

Satisfied with response % = yes

Did you experience

% = no

Did you report

% = yes

Satisfied with response

% = yes

Golden Jubilee Foundation

97%

38%

25%

95%

53%

44%

Healthcare Improvement Scotland

96%

27%

25%

96%

31%

25%

NHS 24

96%

38%

30%

94%

29%

9%

NHS Ayrshire & Arran

96%

27%

20%

95%

33%

22%

NHS Borders

95%

33%

19%

93%

50%

27%

NHS Dumfries & Galloway

95%

22%

44%

94%

35%

50%

NHS Education for Scotland

97%

18%

0%

95%

18%

33%

NHS Fife

95%

24%

17%

94%

36%

30%

NHS Forth Valley

94%

27%

21%

94%

37%

24%

NHS Grampian

95%

28%

15%

94%

37%

28%

NHS Greater Glasgow & Clyde

95%

30%

18%

95%

34%

20%

NHS Health Scotland

97%

50%

0%

98%

40%

0%

NHS Highland

95%

26%

20%

95%

33%

34%

NHS Lanarkshire

96%

29%

22%

95%

31%

27%

NHS Lothian

96%

30%

17%

95%

35%

31%

NHS National Services Scotland

96%

20%

12%

95%

29%

13%

NHS Orkney

95%

50%

12%

93%

37%

33%

NHS Shetland

95%

28%

29%

94%

46%

50%

NHS Tayside

94%

25%

21%

94%

36%

29%

NHS Western Isles

96%

33%

17%

92%

27%

0%

Scottish Ambulance Service

89%

27%

2%

89%

22%

13%

The State Hospital

92%

21%

17%

92%

27%

25%

NHSScotland

95%

28%

18%

94%

34%

26%

Bullying and Harrassment

Organisation

During the past 12 months while working for your organisation, have you experienced bullying/harassment from your manager?

During the past 12 months while working for your organisation, have you experienced bullying/harassment from other colleagues?

Did you experience

% = no

Did you report

% = yes

Satisfied with response

% = yes

Did you experience

% = no

Did you report

% = yes

Satisfied with response

% = yes

Golden Jubilee Foundation

92%

29%

33%

85%

27%

58%

Healthcare Improvement Scotland

91%

26%

50%

85%

28%

43%

NHS 24

93%

36%

24%

86%

33%

31%

NHS Ayrshire & Arran

93%

24%

32%

86%

45%

42%

NHS Borders

90%

24%

40%

82%

44%

44%

NHS Dumfries & Galloway

91%

24%

45%

83%

42%

38%

NHS Education for Scotland

94%

19%

25%

89%

40%

25%

NHS Fife

91%

20%

28%

86%

44%

43%

NHS Forth Valley

88%

22%

18%

85%

47%

35%

NHS Grampian

92%

26%

23%

85%

43%

37%

NHS Greater Glasgow & Clyde

91%

26%

28%

86%

43%

37%

NHS Health Scotland

90%

29%

29%

93%

71%

55%

NHS Highland

90%

28%

24%

83%

43%

41%

NHS Lanarkshire

93%

29%

29%

88%

45%

40%

NHS Lothian

91%

28%

28%

86%

43%

38%

NHS National Services Scotland

92%

24%

33%

88%

38%

35%

NHS Orkney

89%

24%

22%

81%

27%

39%

NHS Shetland

92%

49%

25%

82%

52%

37%

NHS Tayside

90%

23%

25%

84%

44%

39%

NHS Western Isles

94%

23%

0%

84%

44%

32%

Scottish Ambulance Service

84%

20%

10%

77%

28%

24%

The State Hospital

88%

22%

10%

84%

39%

9%

NHSScotland

91%

25%

27%

85%

43%

38%

Abuse and Violence

Organisation

During the past 12 months while working for your organisation, have you experienced emotional/verbal abuse from patients/service users or other members of the public?

During the past 12 months while working for your organisation, have you experienced physical

violence from patients/service users or other members of the public?

Did you experience

% = no

Did you report

% = yes

Satisfied with response

% = yes

Did you experience

% = no

Did you report

% = yes

Satisfied with response

% = yes

Golden Jubilee Foundation

82%

44%

62%

96%

57%

69%

Healthcare Improvement Scotland

95%

62%

90%

100%

0%

0%

NHS 24

51%

41%

56%

100%

100%

100%

NHS Ayrshire & Arran

68%

53%

63%

91%

76%

56%

NHS Borders

71%

62%

67%

91%

91%

66%

NHS Dumfries & Galloway

72%

52%

71%

94%

73%

71%

NHS Education for Scotland

91%

40%

87%

99%

67%

100%

NHS Fife

69%

55%

64%

91%

82%

57%

NHS Forth Valley

67%

54%

63%

92%

80%

61%

NHS Grampian

72%

53%

68%

93%

81%

59%

NHS Greater Glasgow & Clyde

72%

49%

62%

93%

79%

57%

NHS Health Scotland

98%

20%

100%

100%

0%

0%

NHS Highland

72%

53%

66%

95%

86%

66%

NHS Lanarkshire

72%

51%

65%

96%

76%

57%

NHS Lothian

70%

49%

71%

92%

79%

68%

NHS National Services Scotland

93%

49%

51%

100%

0%

0%

NHS Orkney

83%

53%

80%

99%

80%

50%

NHS Shetland

74%

63%

76%

92%

84%

86%

NHS Tayside

70%

51%

61%

92%

78%

62%

NHS Western Isles

85%

60%

69%

95%

90%

68%

Scottish Ambulance Service

46%

27%

38%

84%

57%

39%

The State Hospital

64%

81%

76%

75%

100%

74%

NHSScotland

71%

50%

65%

93%

79%

60%

Whistleblowing and Resourcing

I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff.

Number of respondents: 62586

Positive response 65%

I can meet all the conflicting demands on my time at work

Number of respondents: 62405

Positive response 46%

There are enough staff for me to do my job properly

Number of respondents: 62643

Positive response 34%

Whistleblowing and Resourcing

The table below shows the percentage of positive responses to (strongly agree and agree) questions related to whistleblowing and resourcing.

These questions were phrased positively and invited participants to respond on a scale of strongly agree to strongly disagree. Responses of strongly agree and agree were considered as the positive response.

Organisation

Whistleblowing

Resourcing

Resourcing

I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff

% = Strongly agree & Agree

I can meet all the conflicting demands on my time at work

% = Strongly agree & Agree

There are enough staff for me to do my job properly

% = Strongly agree & Agree

Golden Jubilee Foundation

66%

54%

40%

Healthcare Improvement Scotland

62%

53%

50%

NHS 24

58%

51%

31%

NHS Ayrshire & Arran

66%

48%

36%

NHS Borders

63%

41%

30%

NHS Dumfries & Galloway

62%

43%

31%

NHS Education for Scotland

71%

54%

51%

NHS Fife

67%

47%

33%

NHS Forth Valley

62%

41%

28%

NHS Grampian

68%

47%

35%

NHS Greater Glasgow & Clyde

65%

46%

33%

NHS Health Scotland

69%

53%

54%

NHS Highland

62%

45%

34%

NHS Lanarkshire

68%

48%

36%

NHS Lothian

69%

46%

34%

NHS National Services Scotland

66%

53%

45%

NHS Orkney

59%

42%

36%

NHS Shetland

68%

47%

35%

NHS Tayside

63%

42%

30%

NHS Western Isles

63%

51%

45%

Scottish Ambulance Service

49%

35%

20%

The State Hospital

53%

53%

33%

NHSScotland

65%

46%

34%

In the question regarding the perception of whether it is safe to speak up and challenge the way things are done, 65% of respondents agree with this statement. 46% of respondents agreed that they can meet all the conflicting demands of their work time. 34% of respondents agree with the statement there are enough staff for them to perform their jobs properly.

Comparison to Previous Years

Unfair Discrimination

There has been a positive improvement in the share of respondents who experienced unfair discrimination from their manager or other colleagues. In 2017, 5% of the respondents had experienced unfair discrimination from their manager. This is a decrease of 2% from 2015 where 7% had experienced unfair discrimination. The same trend can also be seen for respondents experiencing unfair discrimination from other colleagues, which also sees a 2% decrease from 2015 to 6%.

In 2017, 28% of respondents who had experienced unfair discrimination from their manager reported it and 34% who had experienced unfair discrimination from other colleagues reported it. In 2015 this question was not split by manager and colleagues, however, the results show that 34% had reported unfair discrimination from either their manager or other colleagues. In 2017, of those respondents who reported unfair discrimination, 18% were satisfied with the response received where it was about their manager and 26% where it was about other colleagues. During 2015, 29% were satisfied with the response received for either their manager or other colleagues.

A negative trend in positive responses can be seen for the majority of reasons accounting for why unfair discrimination was not reported. The biggest decrease in positive responses can be seen for the following. For clarity a positive response is where the respondent disagreed with the following statements:

  • “I was unaware of how to report it”. In 2017, 62% disagreed with this statement about their manager and 70% about other colleagues. This compares to 74% in 2015.
  • “I feared what would happen if I did report it”. In 2017, 11% disagreed with this statement about their manager and 21% about other colleagues. This compares to 21% in 2015.

Bullying/Harassment

The share of respondents that had not experienced bullying/harassment from their manager decreased by 1% from 92% in 2015 to 91% in 2017. The share of respondents that had not experienced bullying/harassment from other colleagues decreased by 2% from 87% in 2015 to 85% in 2017.

  • Bullying/harassment was reported in 25% of the cases when it was by their manager and in 43% of the cases when it was by other colleagues. This compares to 37% in 2015.
  • 27% of the respondents who reported bullying/harassment from their manager were satisfied with the response received and 38% were satisfied with the response received for reported bullying/harassment from other colleagues. This compares to 36% in 2015.

For the statements relating to why bullying/harassment was not reported, the 2017 responses were less positive than in 2015.

  • “I was unaware of how to report it”. The share of respondents that disagreed with the statement decreased from 81% in 2015 compared to 70% about their managers and 79% about other colleagues and in 2017.
  • “I feared what would happen if I did report it”. The share of respondents that disagreed with the statement decreased from 21% in 2015 compared to 10% about their manager and 21% for other colleagues in 2017.
  • In 2017, 87% of the respondents didn’t report that they had experienced bullying/harassment from their manager, and 79% from other colleagues because they were concerned about their confidentiality. This compares to 77% in 2015.

Abuse and Violence

In 2017 a positive improvement can be seen for respondents reporting they had experienced either emotional, verbal abuse or physical violence from patients/service users or other members of the public.

The biggest improvement has been made for respondents who experienced emotional/ verbal abuse. In 2015, 66% of the those who responded reported they had not experienced emotional/verbal abuse. This improved by 5% in 2017 to 71%.

In 2017, 93% of the respondents reported they have not experienced physical violence. Of those who responded to this question 7% specified they had experienced physical violence, which is an improvement of 1% compared to 8% in 2015.

Out of the respondents who indicated they had experienced emotional/verbal abuse 50% reported it. Of those who experienced physical violence 79% reported it. This compares positively to 2015 where only 47% of the respondents either reported emotional/verbal abuse or physical violence at that time.

65% feel satisfied with the response received for reported emotional/verbal abuse and 60% feel satisfied with the response received for physical violence. This shows a decline in the level of satisfaction since 2015 when 67% were satisfied with the response received for emotional/verbal abuse or physical violence.

Results showed a decline in the positive score to some of the statements for not reporting emotional/verbal abuse or physical violence experienced. The biggest decrease was for “I felt nothing would happen”. In 2015 the positive response was 39%. In 2017 this has decreased to 27% for emotional/verbal abuse and 25% for physical violence.

Whistleblowing and Resourcing

In 2017, 2 out of 3 attitudinal statements received more positive responses than in 2015.

In 2017, 65% of the respondents answered positively to the statement “I believe it safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff”. This shows significant improvement of 9% compared to 2015 where 56% responded positively to this statement.

In 2017, 46% of respondents answered positively to the statement “I can meet all the conflicting demands on my time at work”. This remained the same as 2015 where 46% also responded positively to this statement.

In 2017, 34% of respondents answered positively to the statement “There are enough staff for me to do my job properly”. This is an improvement of 1% to 2015 when 33% of respondents answered positively to this statement.

Results by Staff and Demographic grouping

The following tables below show the percentage of positive responses to questions relating to the overall experience of working for your organisation.

  • Did you experience ….. – The % represents those respondents who answered “no”.
  • Did you report – The % represents those respondents who answered “yes”.
  • Satisfied with response – The % represents those respondents who answered “yes”.
  • Attitudinal questions – The % represents those respondents who strongly agree or agree with the statement.

NHSScotland Employee – Staff Grouping

Response count

NHSScotland Staff Groups

Response Count

Administrative Services

13592

Health Science Services

2211

Nursing and Midwifery

19515

Senior Managers

1468

Allied Health Profession

7503

Medical and Dental

4605

Other Therapeutic

1186

Support Services

5339

Ambulance Services

1453

Medical and Dental Support

717

Personal and Social Care

552

Questions

NHSScotland Employees:

Admin

Services

Health

Science

Services

Nursing and

Midwifery

Senior Managers

Allied

Health

Profession

Medical and Dental

Other Therapeutic

Support Services

Ambulance

Services

Medical and Dental

Support

Personal and Social

Care

During the past 12 months while working for your organisation, have you experienced unfair discrimination from your manager?

96%

93%

95%

96%

96%

95%

96%

94%

88%

95%

94%

Did you report the unfair discrimination you experienced?

31%

27%

27%

23%

25%

25%

30%

34%

27%

28%

16%

Were you satisfied with the response that you received?

15%

26%

20%

8%

15%

16%

29%

20%

2%

20%

0%

During the past 12 months while working for your organisation, have you experienced unfair discrimination from other colleagues?

95%

93%

94%

95%

96%

94%

95%

93%

88%

92%

96%

Did you report the unfair discrimination you experienced?

38%

31%

35%

35%

32%

28%

21%

39%

22%

29%

40%

Were you satisfied with the response that you received?

24%

22%

28%

22%

29%

25%

17%

27%

11%

25%

12%

During the past 12 months while working for your organisation, have you experienced bullying/harassment from your manager?

91%

90%

90%

91%

93%

91%

93%

91%

83%

91%

90%

Did you report the bullying/harassment you experienced?

28%

21%

23%

23%

27%

25%

24%

31%

20%

21%

21%

Were you satisfied with the response you received?

26%

26%

31%

13%

31%

19%

14%

25%

8%

7%

30%

Questions

NHSScotland Employees:

Admin

Services

Health

Science

Services

Nursing and

Midwifery

Senior Managers

Allied

Health

Profession

Medical and Dental

Other Therapeutic

Support Services

Ambulance

Services

Medical and Dental

Support

Personal and Social

Care

During the past 12 months while working for your organisation, have you experienced bullying/harassment from other colleagues?

86%

80%

84%

84%

87%

86%

85%

86%

77%

82%

87%

Did you report the bullying/harassment you experienced?

45%

38%

43%

42%

41%

35%

40%

47%

29%

39%

54%

Were you satisfied with the response you received?

34%

39%

41%

32%

43%

38%

44%

30%

25%

34%

43%

During the past 12 months while working for your organisation, have you experienced emotional/verbal abuse from patients/service users or other members of the public?

82%

91%

57%

84%

76%

67%

83%

87%

42%

76%

74%

Did you report the emotional/verbal abuse you experienced?

46%

32%

60%

46%

40%

23%

40%

49%

28%

35%

71%

Were you satisfied with the response you received?

68%

54%

63%

72%

74%

70%

69%

51%

38%

57%

72%

Questions

NHSScotland Employees:

Admin Services

Health Science Services

Nursing and Midwifery

Senior Managers

Allied Health Profession

Medical and Dental

Other Therapeutic

Support Services

Ambulance

Services

Medical and Dental

Support

Personal and Social

Care

During the past 12 months while working for your organisation, have you experienced physical violence from patients/service users or other members of the public?

100%

99%

84%

100%

97%

95%

98%

98%

82%

98%

92%

Did you report the physical violence you experienced?

71%

53%

83%

100%

58%

41%

89%

82%

57%

67%

84%

Were you satisfied with the response you received?

47%

33%

60%

100%

82%

65%

69%

56%

39%

50%

75%

I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff

62%

61%

68%

75%

65%

66%

62%

65%

47%

57%

69%

I can meet all the conflicting demands on my time at work

59%

43%

41%

37%

36%

37%

35%

59%

35%

54%

58%

There are enough staff for me to do my job properly

47%

28%

27%

33%

26%

31%

27%

40%

19%

43%

42%

Local Authority Employee – Staff Grouping

Response Count

Local Authority Staff Groups

Response Count

Adult Services

1641

Criminal Justice

155

Strategic Development

59

Business Services

161

Older People Services

950

Children’s Services

327

Senior Managers

45

Questions

Local Authority Employees:

Adult Services

Criminal Justice

Strategic Development

Business Services

Older People Services

Children's Services

Senior Managers

During the past 12 months while working for your organisation, have you experienced unfair discrimination from your manager?

95%

93%

95%

99%

96%

95%

98%

Did you report the unfair discrimination you experienced?

30%

55%

33%

0%

25%

6%

100%

Were you satisfied with the response that you received?

29%

20%

0%

0%

20%

0%

0%

During the past 12 months while working for your organisation, have you experienced unfair discrimination from other colleagues?

95%

95%

93%

99%

95%

95%

100%

Did you report the unfair discrimination you experienced?

40%

43%

75%

50%

42%

27%

0%

Were you satisfied with the response that you received?

33%

0%

0%

0%

44%

0%

0%

During the past 12 months while working for your organisation, have you experienced bullying/harassment from your manager?

92%

83%

95%

97%

93%

91%

88%

Did you report the bullying/harassment you experienced?

32%

38%

33%

0%

18%

21%

60%

Were you satisfied with the response you received?

40%

0%

0%

0%

25%

43%

0%

During the past 12 months while working for your organisation, have you experienced bullying/harassment from other colleagues?

87%

86%

90%

94%

90%

92%

81%

Did you report the bullying/harassment you experienced?

51%

36%

50%

70%

52%

65%

25%

Were you satisfied with the response you received?

46%

25%

25%

57%

41%

41%

50%

During the past 12 months while working for your organisation, have you experienced emotional/verbal abuse from patients/service users or other members of the public?

66%

55%

91%

85%

66%

51%

83%

Did you report the emotional/verbal abuse you experienced?

67%

56%

80%

58%

74%

75%

57%

Were you satisfied with the response you received?

72%

68%

100%

86%

73%

75%

100%

During the past 12 months while working for your organisation, have you experienced physical violence from patients/service users or other members of the public?

90%

98%

100%

100%

91%

87%

98%

Did you report the physical violence you experienced?

90%

100%

0%

0%

87%

100%

100%

Were you satisfied with the response you received?

73%

67%

0%

0%

60%

64%

100%

I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff

73%

51%

67%

72%

75%

69%

86%

I can meet all the conflicting demands on my time at work

51%

44%

45%

55%

51%

40%

36%

There are enough staff for me to do my job properly

37%

37%

37%

45%

38%

30%

31%

Gender

Response Count

Gender

Response Count

Male

11542

Female

48384

Other

34

Prefer not to answer

2323

Questions

Are you:

Male

Female

Other

Prefer not to answer

During the past 12 months while working for your organisation, have you experienced unfair discrimination from your manager?

94%

96%

79%

88%

Did you report the unfair discrimination you experienced?

26%

29%

43%

24%

Were you satisfied with the response that you received?

14%

19%

0%

14%

During the past 12 months while working for your organisation, have you experienced unfair discrimination from other colleagues?

93%

95%

77%

88%

Did you report the unfair discrimination you experienced?

29%

36%

43%

28%

Were you satisfied with the response that you received?

19%

29%

0%

17%

During the past 12 months while working for your organisation, have you experienced bullying/harassment from your manager?

90%

92%

73%

76%

Did you report the bullying/harassment you experienced?

25%

27%

33%

18%

Were you satisfied with the response you received?

17%

30%

0%

25%

During the past 12 months while working for your organisation, have you experienced bullying/harassment from other colleagues?

86%

86%

79%

71%

Did you report the bullying/harassment you experienced?

36%

45%

43%

33%

Were you satisfied with the response you received?

33%

40%

0%

25%

During the past 12 months while working for your organisation, have you experienced emotional/verbal abuse from patients/service users or other members of the public?

72%

72%

65%

66%

Did you report the emotional/verbal abuse you experienced?

42%

53%

55%

48%

Were you satisfied with the response you received?

62%

66%

50%

48%

During the past 12 months while working for your organisation, have you experienced physical violence from patients/service users or other members of the public?

92%

93%

88%

92%

Did you report the physical violence you experienced?

74%

80%

100%

76%

Were you satisfied with the response you received?

58%

62%

50%

45%

I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff

65%

67%

52%

38%

I can meet all the conflicting demands on my time at work

46%

47%

50%

32%

There are enough staff for me to do my job properly

32%

35%

21%

22%

Sexuality

Response Count

Sexuality

Response Count

Bisexual

695

Gay man

656

Heterosexual

53394

Lesbian /Gay Woman

499

Other

589

Prefer not to answer

5887

Questions

Which of the following options best describes how you think of yourself?

Bisexual

Gay man

Heterosexual

Lesbian / Gay Woman

Other

Prefer not to answer

During the past 12 months while working for your organisation, have you experienced unfair discrimination from your manager?

94%

94%

96%

93%

94%

92%

Did you report the unfair discrimination you experienced?

30%

22%

28%

24%

29%

28%

Were you satisfied with the response that you received?

25%

0%

17%

0%

40%

20%

During the past 12 months while working for your organisation, have you experienced unfair discrimination from other colleagues?

93%

90%

95%

89%

93%

91%

Did you report the unfair discrimination you experienced?

30%

31%

34%

33%

37%

34%

Were you satisfied with the response that you received?

21%

19%

26%

22%

29%

29%

During the past 12 months while working for your organisation, have you experienced bullying/harassment from your manager?

88%

88%

92%

89%

92%

86%

Did you report the bullying/harassment you experienced?

26%

23%

26%

16%

25%

25%

Were you satisfied with the response you received?

24%

14%

27%

50%

36%

27%

During the past 12 months while working for your organisation, have you experienced bullying/harassment from other colleagues?

85%

81%

86%

82%

89%

80%

Did you report the bullying/harassment you experienced?

37%

40%

43%

45%

52%

40%

Were you satisfied with the response you received?

44%

37%

39%

15%

39%

31%

During the past 12 months while working for your organisation, have you experienced emotional/verbal abuse from patients/service users or other members of the public?

72%

57%

72%

70%

78%

68%

Did you report the emotional/verbal abuse you experienced?

60%

47%

50%

50%

57%

50%

Were you satisfied with the response you received?

63%

52%

66%

60%

56%

57%

During the past 12 months while working for your organisation, have you experienced physical violence from patients/service users or other members of the public?

91%

88%

93%

89%

93%

92%

Did you report the physical violence you experienced?

76%

72%

79%

84%

82%

81%

Were you satisfied with the response you received?

60%

39%

62%

50%

52%

55%

I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff

66%

61%

67%

64%

72%

55%

I can meet all the conflicting demands on my time at work

48%

41%

46%

45%

59%

40%

There are enough staff for me to do my job properly

34%

27%

35%

29%

45%

29%

Age

Response Count

Age

Response Count

16 – 20 years

177

21 – 30 years

6448

31 – 40 years

11474

41 – 50 years

18184

51 – 65 years

22327

Over 65 years

666

Prefer not to answer

3432

Questions

What was your age at your last birthday?:

16 - 20 years

21 - 30 years

31 - 40 years

41 - 50 years

51 - 65 years

Over 65 years

Prefer not to answer

During the past 12 months while working for your organisation, have you experienced unfair discrimination from your manager?

93%

96%

95%

95%

96%

97%

89%

Did you report the unfair discrimination you experienced?

33%

20%

25%

30%

31%

48%

24%

Were you satisfied with the response that you received?

25%

20%

18%

17%

20%

0%

11%

During the past 12 months while working for your organisation, have you experienced unfair discrimination from other colleagues?

94%

93%

94%

95%

95%

95%

89%

Did you report the unfair discrimination you experienced?

10%

30%

33%

37%

36%

36%

28%

Were you satisfied with the response that you received?

0%

30%

26%

27%

26%

10%

21%

During the past 12 months while working for your organisation, have you experienced bullying/harassment from your manager?

91%

94%

93%

91%

91%

95%

78%

Did you report the bullying/harassment you experienced?

27%

23%

26%

26%

28%

32%

18%

Were you satisfied with the response you received?

75%

30%

27%

25%

28%

0%

26%

During the past 12 months while working for your organisation, have you experienced bullying/harassment from other colleagues?

91%

86%

86%

85%

87%

94%

73%

Did you report the bullying/harassment you experienced?

40%

41%

42%

43%

45%

50%

34%

Were you satisfied with the response you received?

50%

42%

38%

38%

40%

35%

26%

During the past 12 months while working for your organisation, have you experienced emotional/verbal abuse from patients/service users or other members of the public?

76%

66%

71%

70%

74%

86%

65%

Did you report the emotional/verbal abuse you experienced?

32%

49%

49%

51%

52%

53%

48%

Were you satisfied with the response you received?

77%

64%

63%

65%

68%

70%

52%

During the past 12 months while working for your organisation, have you experienced physical violence from patients/service users or other members of the public?

97%

89%

92%

93%

94%

98%

93%

Did you report the physical violence you experienced?

100%

75%

79%

80%

80%

91%

76%

Were you satisfied with the response you received?

67%

57%

61%

62%

63%

50%

49%

Questions

What was your age at your last birthday?:

16 - 20 years

21 - 30 years

31 - 40 years

41 - 50 years

51 - 65 years

Over 65 years

Prefer not to answer

I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff

68%

66%

66%

66%

68%

80%

41%

I can meet all the conflicting demands on my time at work

80%

51%

46%

43%

48%

75%

33%

There are enough staff for me to do my job properly

57%

35%

33%

33%

36%

56%

22%

Ethnicity

Response Count

Ethnicity

Response Count

White

58175

Mixed or Multiple Ethnic Group

312

Asian, Asian Scottish or Asian British

1081

African

248

Caribbean or Black

59

Other Ethnic Group

213

Prefer not to answer

2318

Questions

Which best describes your ethnic group or background?

White

Mixed or Multiple Ethnic Group

Asian, Asian Scottish / British

African

Caribbean or Black

Other Ethnic Group

Prefer not to answer

During the past 12 months while working for your organisation, have you experienced unfair discrimination from your manager?

95%

92%

93%

87%

88%

90%

90%

Did you report the unfair discrimination you experienced?

29%

21%

26%

30%

14%

19%

22%

Were you satisfied with the response that you received?

17%

20%

25%

56%

0%

25%

13%

During the past 12 months while working for your organisation, have you experienced unfair discrimination from other colleagues?

95%

91%

89%

82%

87%

87%

89%

Did you report the unfair discrimination you experienced?

34%

32%

33%

43%

14%

30%

31%

Were you satisfied with the response that you received?

26%

0%

24%

47%

0%

12%

23%

During the past 12 months while working for your organisation, have you experienced bullying/harassment from your manager?

91%

90%

92%

92%

82%

87%

83%

Did you report the bullying/harassment you experienced?

25%

25%

39%

35%

20%

36%

22%

Were you satisfied with the response you received?

27%

25%

28%

60%

100%

10%

23%

During the past 12 months while working for your organisation, have you experienced bullying/harassment from other colleagues?

86%

83%

86%

79%

76%

81%

76%

Did you report the bullying/harassment you experienced?

43%

42%

48%

51%

38%

63%

37%

Were you satisfied with the response you received?

38%

55%

44%

56%

40%

31%

26%

During the past 12 months while working for your organisation, have you experienced emotional/verbal abuse from patients/service users or other members of the public?

72%

71%

79%

71%

67%

74%

66%

Did you report the emotional/verbal abuse you experienced?

51%

40%

47%

58%

37%

42%

44%

Were you satisfied with the response you received?

65%

69%

67%

63%

86%

39%

50%

During the past 12 months while working for your organisation, have you experienced physical violence from patients/service users or other members of the public?

93%

93%

97%

91%

96%

96%

92%

Did you report the physical violence you experienced?

79%

62%

77%

86%

100%

62%

74%

Were you satisfied with the response you received?

61%

77%

67%

72%

100%

80%

49%

I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff

67%

59%

69%

75%

55%

63%

47%

I can meet all the conflicting demands on my time at work

46%

43%

54%

56%

60%

49%

34%

There are enough staff for me to do my job properly

34%

35%

41%

42%

40%

35%

24%

Religion

Response Count

Religion

Response Count

Buddhist

202

Church of Scotland

16453

Hindu

270

Jewish

63

Muslim

401

Pagan

190

Other Christian

4451

Roman Catholic

8494

Sikh

45

None

23908

Other

1066

Prefer not to answer

6633

Questions

Which religion, religious denomination or body do you belong to?

Buddhist

Church of Scotland

Hindu

Jewish

Muslim

Pagan

Other Christian

Roman Catholic

Sikh

None

Other

Prefer not to answer

During the past 12 months while working for your organisation, have you experienced unfair discrimination from your manager?

92%

96%

92%

89%

90%

92%

95%

95%

89%

96%

93%

92%

Did you report the unfair discrimination you experienced?

29%

30%

29%

14%

28%

25%

27%

32%

20%

27%

21%

26%

Were you satisfied with the response that you received?

20%

19%

17%

100%

18%

25%

16%

19%

100%

14%

12%

21%

During the past 12 months while working for your organisation, have you experienced unfair discrimination from other colleagues?

88%

96%

89%

88%

86%

88%

94%

94%

89%

95%

92%

91%

Did you report the unfair discrimination you experienced?

29%

36%

32%

0%

37%

26%

31%

37%

20%

34%

26%

31%

Were you satisfied with the response that you received?

14%

29%

37%

0%

10%

33%

32%

25%

0%

28%

18%

22%

During the past 12 months while working for your organisation, have you experienced bullying/harassment from your manager?

89%

92%

92%

92%

90%

87%

91%

92%

89%

92%

89%

85%

Did you report the bullying/harassment you experienced?

26%

26%

41%

20%

29%

29%

28%

30%

60%

25%

21%

22%

Were you satisfied with the response you received?

25%

29%

11%

0%

31%

25%

30%

27%

33%

25%

18%

26%

During the past 12 months while working for your organisation, have you experienced bullying/harassment from other colleagues?

78%

87%

89%

73%

84%

78%

85%

85%

80%

86%

82%

79%

Did you report the bullying/harassment you experienced?

36%

44%

38%

41%

48%

41%

42%

47%

44%

42%

38%

38%

Were you satisfied with the response you received?

47%

38%

36%

57%

27%

41%

43%

39%

50%

38%

41%

32%

During the past 12 months while working for your organisation, have you experienced emotional/verbal abuse from patients/service users or other members of the public?

72%

73%

85%

77%

76%

60%

72%

72%

84%

71%

71%

67%

Did you report the emotional/verbal abuse you experienced?

53%

53%

37%

36%

41%

56%

46%

54%

57%

49%

48%

48%

Were you satisfied with the response you received?

67%

68%

60%

75%

44%

59%

70%

64%

75%

65%

63%

55%

During the past 12 months while working for your organisation, have you experienced physical violence from patients/service users or other members of the public?

90%

93%

99%

90%

96%

84%

94%

93%

100%

92%

92%

92%

Did you report the physical violence you experienced?

68%

80%

67%

67%

79%

87%

77%

81%

0%

77%

81%

80%

Were you satisfied with the response you received?

46%

62%

50%

100%

55%

46%

67%

62%

0%

60%

62%

53%

I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff

63%

69%

71%

59%

68%

57%

66%

69%

68%

65%

63%

52%

I can meet all the conflicting demands on my time at work

51%

48%

49%

34%

57%

41%

43%

50%

50%

46%

48%

38%

There are enough staff for me to do my job properly

34%

36%

42%

33%

40%

24%

34%

36%

48%

34%

34%

28%

Disability

Response Count

Disability

Response Count

Yes

2720

No

57752

Prefer not to answer

2025

Questions

Disability: The Equality Act 2010 describes a disabled person as: '...anyone who has a physical, sensory or mental impairment, which has a substantial and long

term adverse effect on their ability to carry out normal day-to-day activities'. Do you consider yourself to be disabled within the definition of the Equality Act 2010?

Yes

No

Prefer not to answer

During the past 12 months while working for your organisation, have you experienced unfair discrimination from your manager?

82%

96%

90%

Did you report the unfair discrimination you experienced?

32%

27%

25%

Were you satisfied with the response that you received?

19%

18%

8%

During the past 12 months while working for your organisation, have you experienced unfair discrimination from other colleagues?

82%

95%

88%

Did you report the unfair discrimination you experienced?

37%

33%

37%

Were you satisfied with the response that you received?

23%

27%

21%

During the past 12 months while working for your organisation, have you experienced bullying/harassment from your manager?

80%

92%

83%

Did you report the bullying/harassment you experienced?

33%

25%

23%

Were you satisfied with the response you received?

20%

28%

26%

During the past 12 months while working for your organisation, have you experienced bullying/harassment from other colleagues?

73%

86%

75%

Did you report the bullying/harassment you experienced?

46%

42%

41%

Were you satisfied with the response you received?

32%

39%

32%

During the past 12 months while working for your organisation, have you experienced emotional/verbal abuse from patients/service users or other members of the public?

65%

72%

66%

Did you report the emotional/verbal abuse you experienced?

53%

50%

52%

Were you satisfied with the response you received?

53%

66%

55%

During the past 12 months while working for your organisation, have you experienced physical violence from patients/service users or other members of the public?

92%

93%

92%

Did you report the physical violence you experienced?

75%

79%

82%

Were you satisfied with the response you received?

41%

62%

46%

I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff

50%

67%

47%

I can meet all the conflicting demands on my time at work

39%

47%

36%

There are enough staff for me to do my job properly

26%

35%

28%


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