Health and social care staff experience: report 2017

This report presents the 2017 national iMatter results together with national Dignity at Work survey results.


Our 2020 Vision for Health and Social Care makes a commitment to valuing and empowering everyone who works for NHSScotland and supporting them to work to the best of their ability.

We recognise that improved staff experience should ultimately benefit patient and client care and we are committed to improving the experience of those we provide care for through enhancing staff experience.

We have transformed our approach to measuring staff experience in 2017. The national staff survey has been replaced by the iMatter Continuous Improvement Model complemented by a short additional Dignity at Work Survey to provide a full overview of national staff experience.

The iMatter Continuous Improvement Model was developed by NHSScotland staff for staff and provides a team-based tool offering individual teams and managers the facility to measure, understand, improve and evidence staff experience. The iMatter team stories included in this report illustrate the dedication of staff to improving not only their staff experience but in turn improving the care and services they deliver.

The Dignity at Work Survey addresses questions about discrimination, bullying & harassment, violence & abuse from patients & members of the public, resourcing and whistleblowing.

These new arrangements have been developed in full Partnership and through focussed engagement with the HR community and local and national staff side representatives. This new approach comes with the full support of these communities and has been endorsed by the Scottish Workforce and Staff Governance Committee (SWAG), and approved by the Cabinet Secretary for Health and Sport.

This has enabled us to obtain a comprehensive picture of staff experience indicating areas of success and those which require improvement both nationally and locally.

We are delighted that a number of Health & Social Care Partnerships have been involved in this new transformational approach and more staff than ever before have used their employee voice to engage in our new approach across Health and Social Care.


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