Social Security Scotland: framework document

Sets out the detailed accountability and governance framework for Social Security Scotland, and the context for the Agency's relationship with Scottish Ministers and core Scottish Government Directorates.

Complaints and the Scottish Public Services Ombudsman

105. The Agency has in place a complaints handling and appeals procedure which complies with the statement of principles published by the SPSO.

106. The Agency may be subject to investigation by the Scottish Public Services Ombudsman ( SPSO). The Ombudsman will deal directly with the Chief Executive on any case where a complaint is made.


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