Designing the Social Security Charter: report on the first stage of work

This report outlines approach and findings from the first stage of work undertaken with clients and stakeholder organisations to design the new social security charter.

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6. Conclusion and next steps

This report sets out the detail of the work with people with experience of social security and stakeholder organisations from 1 June to early September and summarises the findings from that work.

The main achievement of the work to date is the creation of a list of elements that reflect the meanings and importance of the principles (see section 5) to people with experience of social security who have a wide range of different experiences, needs or perspectives (the core group) and a range of stakeholders who work on behalf of or represent groups of people with further needs or perspectives.

There is work on-going to widen out the process to involve and work with groups of people whose voice has not been directly heard to date (see section 3).

Further there is work on-going to collect the opinions of all members of the Experience Panels through a survey, collection of the perspectives of people who are not able to do group work and additional work with stakeholders.

In summary the next stages of the process to design the Scottish Social Security Charter include:

  • Recruitment and capacity building with the groups to supplement the core group
  • Work with people with lived experience beyond the core group
  • Further extensive work with the core group and stakeholders
  • A survey of all 2,400 members of the Social Security Experience Panels
  • Drafting of the charter
  • Submission to Ministers
  • Parliamentary approval

A further report will be published with a narrative of the process and analysis of the information collected for the remaining stages of the work with people with experience of social security and stakeholder organisations to design the Scottish Social Security Charter.

Contact

Julie.Guy@gov.scot

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