Support for adult victims of trafficking and exploitation - guidance: consultation analysis

9. Question 7 – Rights and Information

Question: Does the guidance set out clearly the rights and information that should, where relevant, be made available to victims of human trafficking?

Positive Comments

Some responses commented that the section supports a rights-based and person-centred approach by recognising victims and survivors as individuals with agency and entitlements, rather than passive recipients of support. The emphasis on providing information in a language that the victim understands was also viewed positively, helping to promote inclusive and meaningful access to services and support.

Need for Further Clarity

Greater clarity was requested regarding the meaning of the duty to “assist”. Responses identified a need for clearer information on the extent of support that should be provided, particularly where victims face barriers to accessing services or where referrals, support requests, or applications are unsuccessful. They emphasised that practical assistance and advocacy may be required in addition to providing information.

Responses also highlighted a lack of clarity regarding accountability. While the Guidance sets out the information victims should receive, it does not consistently identify which organisations are responsible for providing that information and support. Clearer roles and responsibilities across agencies were viewed as essential to avoid gaps and inconsistencies in delivery.

Accessibility was another key theme. Further guidance on communicating information to individuals facing language barriers, disabilities, literacy challenges, or trauma-related difficulties is required in the Guidance. Responses emphasised the importance of confirming understanding by victims, strengthening references to independent advocacy and the right to challenge decisions.

Need for Practical Information

Responses stressed that information should be clear, timely, and tailored to individual circumstances. They noted that information may need to be provided repeatedly throughout the recovery journey, recognising that victims may not be able to absorb complex information at the point of first contact.

Guidance on communicating with individuals with physical, psychological, developmental, or intellectual disabilities was also recommended.

It was noted that access to support may be affected by limited awareness by service providers of local services and by capacity constraints within specialist organisations, particularly in the third sector.

Suggested Additions to the Guidance

Responses recommended making explicit reference to rights under the European Convention on Action against Trafficking in Human Beings (ECAT). They also called for additional information on specialist services, including sexual exploitation support, violence against women and girls services, counselling, support for vulnerable witnesses, and English language learning opportunities.

There were also suggestions to include information on wider wellbeing and community-based support, such as recreational activities, community groups, faith organisations, and victim support services, in recognition of their contribution to recovery and integration.

Other Concerns or Comments

Respondents emphasised the significant impact that trauma can have on mental health, decision-making, and engagement with services. They considered mental health support to be a fundamental aspect of recovery and felt this should be more clearly recognised throughout the Guidance, but especially in this section.