Support for adult victims of trafficking and exploitation - guidance: consultation analysis

17. Question 15 – Easy to Read and Understand

Question: Is the guidance easy to read, navigate, and understand for all audiences?

Positive comments

A few respondents considered the guidance well structured, logically organised and comprehensive. Positive comments were also made about the availability of translated and Easy Read materials, which were viewed as important accessibility measures.

Need for further clarity

Most respondents commented that the guidance is lengthy, complex and at times difficult to interpret. Concerns were raised about technical language, ambiguous wording and a lack of clarity regarding intended audiences, responsibilities, eligibility criteria and key processes.

Need for practical information

Many respondents requested more practical, step-by-step information, particularly regarding NRM referrals, service delivery, decision-making processes and multi-agency responsibilities. Suggestions included improved cross-referencing, quick-reference materials, summary boxes and additional visual aids to support navigation and understanding.

Suggested additions to the Guidance

Respondents commonly suggested producing separate versions for different audiences, including a shorter victim or survivor-focused resource centred on rights, entitlements and support available. Other suggestions included additional translations, Easy Read versions, audio and video resources, glossaries, case studies and more accessible formatting.

Other concerns or comments

Some respondents questioned whether the current drafting consistently reflects trauma-informed principles and also considered the guidance too text-heavy and difficult for victims and survivors to use. While the level of detail was viewed as useful for practitioners, respondents emphasised that different audiences have different information needs and that accessibility should be a key consideration in future versions.