Social Security Experience Panels: Carer's Allowance Supplement - experiences

This report outlines the research on the surveys conducted with experience panel members who have experience of Carer’s Allowance, to get some feedback on their experience of Carer’s Allowance Supplement.

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Next Steps 

The Scottish Government will continue to work with the Experience Panels in the development of Scotland’s new social security system. This will include further research on Individual benefits in addition to cross-cutting work to assist in the development of Social Security Scotland.

This research will be used to shape the service delivered by Social Security Scotland. In particular, the information from this report will inform decisions about how Social Security Scotland will improve the notification letter for Carer’s Allowance Supplement. Future versions will provide clearer information on when payment can be expected, and what carers should do if they are unsure about the tax impact of the payment. We will continue to work with Social Security Scotland to make sure that letters, and other information about Carer’s Allowance Supplement, meet the need of carers, and are improved regularly in response to feedback. 

In future years, will be looking into increasing Carer’s Allowance Supplement. We will be continuing work with Panel Members with experience of Carer benefits, including the launch of the new Young Carer Grant for carers aged 16 to 18, an additional payment for people getting Carer’s Allowance who care for more than one disabled child, and the Scottish replacement for Carer’s Allowance.



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